Tesla Incident Report

INCIDENT ANALYSIS

Tesla Vehicle Complaint Incident Report

Introduction

This report synthesizes and categorizes customer complaints related to Tesla vehicles for the purpose of a formal safety and quality assurance review. The data is sourced from provided complaint records and is organized by vehicle model and system component to facilitate targeted analysis.

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1.0 Tesla Cybertruck - Complaint Analysis

The strategic importance of meticulously analyzing early customer complaints for a newly launched vehicle like the Cybertruck cannot be overstated. These initial reports are critical for identifying potential systemic design, manufacturing, or software issues that may have emerged during the transition from development to mass production. Early detection and root cause analysis of these reported incidents are essential for proactive quality improvement and ensuring long-term vehicle safety and reliability.

1.1 Air Bags

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS Emerging A single incident was categorized under this system, involving the Full Self-Driving (FSD) feature causing an abrupt vehicle slowdown on the highway. (Note: This incident, categorized under Air Bags, primarily describes an FSD-related braking event.)

1.2 Electrical System

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM Low Reports indicate a range of electrical failures, including critical steering issue warnings, power reduction messages, vehicles becoming immobile and unable to shift from "park," and air suspension adjustment failures. Other reported failures include the vehicle unexpectedly moving backward at an intersection and an FSD-related abrupt slowdown at highway speeds.

Individual Complaint Summaries:

[1987179] Vehicle displayed "power reduced" and "critical steering issue detected" warnings.
[1989221] Vehicle reported an electrical issue, and the air suspension was unable to adjust.
[1990577] On the first day of ownership, the vehicle displayed a "Critical Steering issue detected" warning, accompanied by loud beeping and an inability to steer.
[2018838] Vehicle displayed a "critical error," and after pulling over, it could not be taken out of park.
[2046161] While at an intersection, the vehicle unexpectedly began to move backward.
[2070539] While using FSD at 70 MPH, the vehicle abruptly slowed down in response to the vehicle ahead.

1.3 Electrical System: ADAS (Autonomous/Self Driving)

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING Unique Reports describe the Full Self-Driving (FSD) system disengaging independently without driver input, forcing the driver to unexpectedly resume manual control of the vehicle.

Individual Complaint Summaries:

[2066228] FSD disengaged on its own while driving at 49 MPH, requiring the driver to take control.
[2070583] FSD disengaged on its own while the vehicle was waiting at a railroad crossing.

1.4 Exterior Lighting

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING Low Complaints focus on two primary issues: the recessed headlight design allowing snow and ice to accumulate and block light output, creating a severe visibility hazard, and concerns regarding the absence of a center high-mounted stop lamp (CHMSL).

Individual Complaint Summaries:

[2034955] Driver notes the vehicle does not have a center high-mounted stop lamp.
[2043908] During snowy conditions, snow accumulates in front of the recessed headlights, making night driving impossible.
[2043976] The headlight design allows snow accumulation both while parked and driving, impairing visibility for the driver and others.
[2046178] Headlights become covered in snow and ice while driving during a snowstorm.
[2061462] When driving in a winter storm, headlights quickly become packed with snow, rendering them useless.

1.5 Forward Collision Avoidance

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE Emerging A single complaint describes an incident where the FSD system initiated an abrupt slowdown at highway speeds in response to traffic ahead.

1.6 Forward Collision Avoidance: Adaptive Cruise Control

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL Unique One report raises concerns that the driver monitoring system for FSD is overly strict, forcing the driver to disengage the system for routine tasks such as changing a radio station.

1.7 Forward Collision Avoidance: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: WARNINGS Unique One complaint, which primarily details a windshield wiper malfunction, has been categorized under this system. (Note: The core issue described in this report appears to be a VISIBILITY/WIPER failure.)

1.8 Fuel/Propulsion System

Issue Category Widespread Level Synopsis of Reported Failures

FUEL/PROPULSION SYSTEM Unique A report describes the accelerator pedal slipping and becoming lodged in the interior trim, causing unintended, pinned acceleration.

1.9 Lane Departure: Blind Spot Detection

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: BLIND SPOT DETECTION Unique A single complaint regarding a malfunctioning windshield wiper has been categorized under this system. (Note: The core issue described in this report appears to be a VISIBILITY/WIPER failure.)

1.10 Latches/Locks/Linkages: Hood Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:HOOD:LATCH Unique A report describes an incident where the front trunk ("frunk") opened unexpectedly while the vehicle was driving on the highway using Autopilot, obstructing the driver's view.

1.11 Power Train

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN Unique A single, non-specific complaint has been filed under this category.

1.12 Service Brakes

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES Unique Reports include two distinct failure modes: an incident of unexpected backward movement at an intersection and another where both accelerator and brakes became unresponsive, leading to a crash.

Individual Complaint Summaries:

[2046160] At a T-intersection, the vehicle unexpectedly started to move backward.
[2079740] While taking a freeway exit, the accelerator and brakes became unresponsive and the vehicle crashed into a sidewalk.

1.13 Steering

Issue Category Widespread Level Synopsis of Reported Failures

STEERING Low Reports describe "critical steering issue detected" warnings, a complete loss of steering ability, unexpected backward vehicle movement, and severe vehicle vibration at highway speeds making steering difficult.

Individual Complaint Summaries:

[1987180] Vehicle displayed warnings for "power reduced," "steering performance reduced due to overheating," and "critical steering issue detected."
[1990576] On the first day of ownership, the vehicle displayed a "Critical Steering issue detected" warning with loud beeping and a complete loss of steering.
[2046162] While waiting at an intersection, the vehicle unexpectedly began to move backward.
[2072754] At highway speeds (65-75 mph), the vehicle exhibits tremendous vibration, making it difficult to steer and control.

1.14 Structure: Body

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY Low Multiple complaints report that exterior stainless steel or plastic trim pieces, particularly the long roof rails above the doors, have become loose or detached completely while driving at highway speeds. Other reports include a passenger door swinging open while driving.

Individual Complaint Summaries:

[1992293] Rear trim piece is missing clips and flaps in the wind.
[2003611] The top right plastic trim piece between the back window and side panel flew off into traffic at approximately 70 mph.
[2021601] The passenger-side door swung open while on a highway entrance ramp with an infant in a car seat on that side.
[2068248] A stainless steel body trim piece (right-hand roof rail) flew off the vehicle at highway speeds, appearing to be held on only by glue.
[2069716] Stainless steel trim above the windows, attached by glue, came loose on both sides.

1.15 Suspension

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION Unique Complaints describe an air suspension system that is unable to adjust due to a reported electrical issue and a separate report of severe vehicle vibration at highway speeds.

Individual Complaint Summaries:

[1989220] The air suspension is stuck and cannot adjust, with the vehicle displaying an electrical issue warning.
[2072752] At highway speeds (65-75 mph), the vehicle develops a tremendous vibration, making steering and control difficult.

1.16 Tires

Issue Category Widespread Level Synopsis of Reported Failures

TIRES Emerging A report describes a loud bang while driving at 70 MPH, after which the vehicle veered to the left, suggesting a tire failure.

1.17 Unknown or Other

Issue Category Widespread Level Synopsis of Reported Failures

UNKNOWN OR OTHER Emerging Reports include the central touchscreen overheating, an alleged computer short-circuit issue in vehicles with HW4, and an incident of sudden, uncontrolled acceleration and crashing while using FSD.

Individual Complaint Summaries:

[2012971] The large driver's touchscreen becomes extremely hot during operation.
[2048881] Report alleges that new vehicles with an "AI4.1" hardware upgrade are experiencing short-circuits.
[2054057] While using FSD, the vehicle suddenly accelerated, lost control, and crashed into a railing.

1.18 Vehicle Speed Control

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL Unique One complaint describes a complete loss of response from both the accelerator and brakes while exiting a freeway, leading to a crash.

1.19 Visibility/Wiper

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY/WIPER Medium Multiple reports describe failures of the single large windshield wiper, including motors failing completely, wipers only cleaning half the windshield, and poor performance in clearing road debris. Other issues include snow accumulation blocking headlights and poor visibility from the backup camera in rain.

Individual Complaint Summaries:

[1998838] The windshield wiper failed without warning during rainy conditions.
[2025136] Owner claims a wiper replaced under recall is faulty and more dangerous than the original.
[2048479] While driving in a rainstorm, the wiper malfunctioned and would only clean half of the windshield.
[2049126] The backup camera becomes covered with rain, rendering the rear view totally blind.
[2060475] The wiper smears and leaves streaks, causing visibility issues, and the automated wiping feature does not operate properly.

1.20 Wheels

Issue Category Widespread Level Synopsis of Reported Failures

WHEELS Unique A single complaint describes a severe, vehicle-wide vibration at highway speeds (65-75 mph), making steering and lane-keeping difficult.

This initial analysis of Cybertruck complaints provides a baseline for tracking emerging issues as the fleet expands, leading into the analysis of more established models.

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2.0 Tesla Model 3 - Complaint Analysis

Analyzing customer complaints for a high-volume production vehicle like the Model 3 is strategically important for identifying widespread or long-term issues that may not be apparent in early production. The volume and duration of data available for this model can reveal long-term reliability trends and the real-world performance of its core systems, including the powertrain, battery, and advanced driver-assistance systems. These insights are crucial for ongoing quality improvements and future design considerations.

2.1 Air Bags

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS High Reports frequently describe alleged unintended acceleration leading to collisions where airbags failed to deploy. Other common themes include the intermittent appearance of airbag system fault warnings on the display, incidents where airbags did not deploy in significant collisions, and reports of disabled safety systems such as ABS and traction control concurrent with airbag faults.

Illustrative Complaint Summaries:

[1518568] Vehicle allegedly accelerated while the brake was depressed, failed to respond to pedal input, and airbags did not deploy upon impact with a tree.
[1529229] Airbags failed to deploy during a rear-end collision that pushed the car into another vehicle.
[1583047] Vehicle frequently displays a "Front passenger safety restraint system fault" error with a red airbag indicator.
[1638243] Driver reported unintended acceleration from a stopped position, resulting in a multi-car accident where airbags deployed after the initial impact.

2.2 Air Bags: Air Bag/Restraint Control Module: Software

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE Unique Complaints describe fault messages appearing on the vehicle's display, specifically indicating an issue with the front driver or passenger safety restraint systems.

2.3 Air Bags: Sensor: Occupant Classification

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Low Reports focus on failures of the front passenger Occupant Classification System (OCS), leading to persistent fault warnings. One report notes the airbag system turning on for a toddler, suggesting incorrect occupant detection.

Illustrative Complaint Summaries:

[1844899] Driver reports a second instance of the front passenger occupancy sensor failing.
[1944500] A persistent "Front passenger safety restraint system fault" notification led to a service estimate of over $2,000 for replacement of the seat, OCS, and airbag.
[1955895] The OCS has displayed an error multiple times, and the airbag activates even when a toddler is in the seat.

2.4 Air Bags: Sensor: Occupant Classification: Driver

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:DRIVER Unique A complaint details the repeated failure of the driver seat occupancy weight sensor, causing the vehicle to not recognize that a driver is present.

2.5 Air Bags: Sensor: Occupant Classification: Front Passenger

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER Unique One report describes a "Front passenger restraint system fault" message, which was resolved by replacing the Occupant Classification System (OCS) Filter Module.

2.6 Air Bags: SRS Malfunction Warning Lamp/Light

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT Unique Complaints describe a recurring "Passenger safety restraint system fault" warning that appears on the display screen.

2.7 Back Over Prevention

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION High Numerous complaints describe failures of the backup camera system, with the screen displaying completely black or white, failing to activate, or being related to a recall for which parts were unavailable. These failures have reportedly contributed to collisions while reversing.

Illustrative Complaint Summaries:

[1797418] The backup camera malfunctioned, with the screen displaying completely black or white, creating a visibility hazard.
[1809804] A driver's rearview camera failed to turn on while reversing, leading to a collision with a cement post.
[1812045] While reversing at approximately 5 MPH, the back-over prevention camera lost connectivity and became inoperable.

2.8 Back Over Prevention: Automatic System Braking

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING Unique Reports indicate a lack of an audible warning when reversing toward an approaching vehicle, with the system only providing a visual cue on the screen.

2.9 Back Over Prevention: Rearview System Braking

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING Low Complaints primarily focus on failures and significant lag in the rearview camera feed, rendering it unreliable for safe reversing. Other issues include erroneous sensor warnings and system-wide safety feature deactivation messages.

Illustrative Complaint Summaries:

[1706826] Driver reports the rear camera frequently goes black when backing up.
[1793963] Driver experienced significant lag with the reverse camera video feed, making it hazardous to rely on for reversing maneuvers.
[2021945] The vehicle displayed messages that cameras were occluded, resulting in all safety features, including front forward collision warnings and emergency braking, being disabled.

2.10 Back Over Prevention: Sensing System: Camera

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Low Reports consistently describe the rear camera failing to activate, showing up with a significant delay, or working only intermittently. Some owners note the issue began after a software update or after recall work on the rear harness was completed.

Illustrative Complaint Summaries:

[1793062] Since a user interface update, the rear camera often does not show up or appears only after a delay when the car is put into reverse.
[1976171] The rearview camera has not functioned properly for months, stopping sometime after a software update and despite having recall work on the rear harness completed.
[2042708] The rear camera works intermittently, displaying a "temporarily unavailable" message before restoring on the next drive.

2.11 Back Over Prevention: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: WARNINGS High Complaints detail three distinct themes: incidents of unintended acceleration while parking, leading to collisions; the central screen freezing, disabling the backup camera and parking sensors; and phantom forward collision warnings. A number of reports also specifically cite the removal of ultrasonic sensors (USS) as the cause for a lack of park assist features.

Illustrative Complaint Summaries:

[1812669] The vehicle's center screen freezes multiple times per drive, rendering the speedometer, backup camera, blind spot monitor, and parking sensors inoperative.
[1856124] While pulling into a parking spot and coming to a stop, the car suddenly accelerated into a building without warning.
[1862208] "Ghost" forward collision warnings appear even when no vehicle is in front, sometimes when an adjacent vehicle is turning.
[1865711] Driver notes that after the removal of ultrasonic sensors, the vehicle lacks user interface controls for the park assist feature.

2.12 Carry Handle, Shell, Base

Issue Category Widespread Level Synopsis of Reported Failures

Carry Handle, Shell, Base Unique A report describes a car seat tipping onto its side during turns, causing the occupant's legs to become caught between the seat belt and the back of the seat.

2.13 Chest Clip, Buckle, Harness

Issue Category Widespread Level Synopsis of Reported Failures

Chest Clip, Buckle, Harness Unique A complaint details an issue where a forward-facing car seat's harness can become tangled with the vehicle's safety belt, preventing the harness from being fully tightened and potentially damaging the belt.

2.14 Electrical System

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM High A wide range of failures are reported, including the vehicle shutting down while driving, the main 15-inch screen going black and disabling all controls, drive motor failures rendering the vehicle immobile, and the vehicle becoming stuck on railroad tracks due to a complete electrical failure.

Illustrative Complaint Summaries:

[1509386] The vehicle shuts off on its own, which Tesla service has attributed to a "firmware" issue.
[1552689] The primary drive motor failed suddenly while driving, with on-screen messages to pull over, rendering the vehicle totally immobile on a busy road.
[1561793] The screen freezes and reboots while driving, leaving the driver with no information on speed as the entire car goes dark.
[1597773] Both electric motors stopped working while crossing railroad tracks, and the vehicle could not be shifted into neutral to be pushed to safety.

2.15 Electrical System: ADAS

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS Low Reports include incidents of phantom braking, where the vehicle suddenly brakes while in cruise control without an obstacle present. Other complaints describe sudden, unexpected acceleration from a full stop while using Full Self-Driving (FSD).

Illustrative Complaint Summaries:

[1790989] While in cruise control at 75 mph, the car suddenly began to decelerate despite no vehicle being close ahead.
[1873867] Vehicle experienced phantom braking while driving at 68 MPH.
[2065718] Driver reports multiple instances of sudden, unexpected acceleration from a full stop at a traffic light while using FSD Supervised.

2.16 Electrical System: ADAS: Autonomous/Self Driving

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING High Numerous complaints describe "phantom braking," where the vehicle brakes harshly and unexpectedly while Autopilot or cruise control is engaged on a clear road. Other reports detail the vehicle driving off the road and crashing into objects, or nearly crashing into parked vehicles while FSD is active.

Illustrative Complaint Summaries:

[1790384] While on Autopilot, the vehicle drove off the road and crashed into a tree.
[1793845] On a clear, dry highway with no other vehicles nearby, the autosteer function invoked emergency braking at least eight times for no apparent reason.
[1795827] While driving at 55 MPH with the FSD function engaged, the vehicle would intermittently brake.
[1806236] While a driver was on Autopilot at 70 MPH, the vehicle independently decelerated to 45 MPH.

2.17 Electrical System: ADAS: Autonomous/Self Driving: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Low Complaints detail various hazardous behaviors of the FSD/Autopilot system, including phantom braking, unsafe driving behavior, and a crash during an automated parallel parking attempt.

Illustrative Complaint Summaries:

[1791797] While on Autopilot at 55 mph, the car slammed on its brakes down to 32 mph as a school bus approached in the opposite lane.
[1837894] Vehicle experienced phantom braking while driving at 70 MPH with the self-driving assist feature activated.
[1913251] The "Full Self-Driving Beta" feature allowed the vehicle to drive in an unsafe manner on several occasions.
[2069683] While using Autopilot and FSD to parallel park, the vehicle made a sudden left turn and crashed into a curb.

2.18 Electrical System: ADAS: HUD: Camera/Sensor

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR Unique A report describes the backup camera being unavailable for use for months, with the issue being intermittent and difficult for service to reproduce.

2.19 Electrical System: Body Control Module: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE Unique One complaint details a seat sensor failure that caused the vehicle to shift into park while in the middle of an intersection attempting a left turn.

2.20 Electrical System: Horn

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:HORN Unique Reports describe the horn failing to activate, either completely or only when specific regions of the steering wheel are pressed.

Individual Complaint Summaries:

[1793249] The horn only activates when certain regions of the steering wheel are pressed; pressing the bottom half produces a click but no sound.
[1801241] The horn failed to respond when the driver attempted to warn another vehicle that abruptly moved in front of them.

2.21 Electrical System: Propulsion System: Charging Port

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:PORT Unique A single report notes that a part of the charging port cover has melted.

2.22 Electrical System: Propulsion System: Inverter

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER Unique Complaints include a vehicle that inadvertently stopped and lost motive power while driving, and a defect petition related to allegations of sudden unintended acceleration (SUA).

2.23 Electrical System: Wiring: Rear Compartment/Trunk

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK Unique A single consumer complaint was filed in regard to a trunk harness safety recall.

2.24 Electronic Stability Control (ESC)

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRONIC STABILITY CONTROL (ESC) Low Complaints describe receiving multiple error messages simultaneously, including "Stability Control Disabled," "Regenerative Braking Disabled," and "Automatic Emergency Braking is Disabled." Other reports mention Autopilot failing to recognize parked vehicles and erratic vehicle behavior.

Illustrative Complaint Summaries:

[1641159] With Autopilot engaged, the vehicle's sensors failed to recognize two parked vehicles, resulting in a collision.
[1661358] The owner reports ongoing issues, including sudden error messages for disabled stability control, disabled regenerative braking, and disabled automatic emergency braking.
[1703376] While driving on the highway, the Autopilot system stopped working, leading to erratic and unsafe driving with random accelerations and decelerations.

2.25 Engine

Issue Category Widespread Level Synopsis of Reported Failures

ENGINE High Reports detail a variety of critical failures, including sudden engine power loss while driving on the highway, unintended acceleration resulting in a crash, and error messages such as "Power Reduced, Front Motor Disabled" that disable safety features and cause the vehicle to shut down while in motion. Failures of the "power conversion system" (PCS) are also noted, reducing AC charging capability.

Illustrative Complaint Summaries:

[1635385] Vehicle experienced wiring issues causing error messages ("Power reduced, front motor disabled"), disabling turn signals, and causing the car to shut down and restart while driving.
[1727347] Driver reported unintended acceleration that resulted in a crash with a tree, totaling the car.
[1758383] The vehicle experienced a loss of engine power while driving on the highway; after pulling over, the issue would recur approximately every 10 minutes.
[1811789] A component in the HV Battery Service Panel, the "power conversion system" (PCS), is reportedly failing, reducing the vehicle's AC charging capability progressively to zero.

2.26 Engine and Engine Cooling

Issue Category Widespread Level Synopsis of Reported Failures

ENGINE AND ENGINE COOLING Unique Complaints include a vehicle shutting down at freeway speed and another report of an excessive fluid leak discovered while the vehicle was parked.

2.27 Equipment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT Unique A complaint describes an incident where the back-over prevention camera lost connectivity and became inoperable while reversing.

2.28 Equipment Adaptive/Mobility: Vehicle Controls: Speed Control

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:SPEED CONTROL Unique A driver reported being unable to use Adaptive Cruise Control due to frequent, sudden braking for no apparent reason.

2.29 Equipment: Electrical: Infotainment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL:INFOTAINMENT Unique A complaint was filed concerning a software update that buried easily accessible features several layers deep in screen menus, making them harder to manage.

2.30 Equipment: Electrical: Infotainment: Video (Touch) Screen/Monitor/Unit

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT Unique One report describes the vehicle inadvertently activating its brakes after an image appeared on the display screen.

2.31 Exterior Lighting

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING High Common complaints include water and condensation building up inside the rear tail light assemblies. Other reported issues are tail lights failing to illuminate despite the indicator being on, automatic headlights not activating with wipers, and concerns about the extreme brightness of the brake lights.

Illustrative Complaint Summaries:

[1539635] Driver expresses concern that the tail and brake lights are extremely bright and small, posing a potential hazard to following drivers.
[1613003] Rear tail lights were not illuminated, even though the standardized headlight symbol was shown on the vehicle's display.
[1667724] Water leaked into the driver's side rear tail light assembly.
[1746560] A build-up of water and condensation in the rear tail lights is a recurring issue, which Tesla is reportedly no longer covering under warranty despite it being a common problem.

2.32 Exterior Lighting: Turn Signal

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING:TURN SIGNAL Unique Reports describe turn signal buttons on the steering wheel sticking and not working, and an incident where the right turn signal seized and failed to turn off.

2.33 Firerelated

Issue Category Widespread Level Synopsis of Reported Failures

FIRERELATED Emerging A single report concerns a fatal collision involving a vehicle that was reportedly operating on Autopilot.

2.34 Forward Collision Avoidance

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE Medium Reports frequently describe "phantom braking," where the vehicle brakes independently and abruptly while cruise control or Autopilot is active. Other complaints include unintended acceleration and issues related to parts availability for recalls.

Illustrative Complaint Summaries:

[1781673] While driving with cruise control activated, the vehicle would brake independently, accompanied by the Forward Collision Avoidance warning chime.
[1834957] While driving at 75 MPH with cruise control, the vehicle abruptly reduced speed to approximately 35 MPH without warning.
[1860382] While on Autopilot at 65 MPH, the cruise control suddenly deactivated and the braking system erroneously activated, causing abrupt deceleration.
[1871637] On several occasions with cruise control or Autopilot active, the vehicle experienced phantom braking with a beeping sound and a manual control warning on the screen.

2.35 Forward Collision Avoidance: Adaptive Cruise Control

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL High Numerous reports detail instances of sudden, hard braking while cruise control is activated, for no apparent reason. Other issues include the system failing to decrease speed when approaching slower traffic, and the vehicle erroneously reading a higher speed limit from an adjacent lane and accelerating unexpectedly.

Illustrative Complaint Summaries:

[1724442] While on cruise control at 70 MPH on a straight road, the car suddenly braked hard, reducing speed instantly to about 55 MPH.
[1746212] The car erroneously sensed the speed limit of an adjacent HOT lane (65 MPH) instead of its own lane (55 MPH), causing it to suddenly accelerate without warning while using adaptive cruise control.
[1753905] Autopilot has twice failed to decrease speed when it should have, and the vehicle also brakes at a moderate to high rate on the highway with no warning or obstacle present.

2.36 Forward Collision Avoidance: Adaptive Cruise Control: Software

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE Unique Complaints describe the vehicle inadvertently slowing down or applying brakes independently while automatic cruise control is activated.

2.37 Forward Collision Avoidance: Adaptive Cruise Control: Software: Signage/Signal Recognition

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE:SIGNAGE/SIGNAL RECOGNITION Unique One report describes the vehicle stopping independently while on adaptive cruise control as it approached a railroad overpass.

2.38 Forward Collision Avoidance: Automatic Emergency Braking

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING High A significant number of complaints describe "phantom braking" incidents, where the vehicle brakes hard and suddenly on the highway for no reason while cruise control or Autopilot is engaged. Other reports mention the Autopilot system failing to react, leading to collisions with stationary objects.

Illustrative Complaint Summaries:

[1707645] The vehicle will emergency brake on the highway without warning and with no other cars around.
[1733506] While driving on a highway, the car suddenly hard-braked, dropping from 70 to 30 MPH in a couple of seconds.
[1735686] While driving at 70 MPH with cruise control activated, the braking system erroneously activated, causing the vehicle to stop abruptly in the middle of the road.
[1752646] The Autopilot system malfunctioned, leading to the vehicle colliding with a stationary road barrier at highway speeds.

2.39 Forward Collision Avoidance: Dynamic Brake Support/Brake Assist

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST Unique Reports include a vehicle making a sudden stop without warning while driving up a hill, and a consumer commentary on the behavior of regenerative braking mode compared to non-EVs.

2.40 Forward Collision Avoidance: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: WARNINGS High Complaints frequently cite instances of the central screen freezing or blacking out, disabling critical warnings and vehicle information. Other reports detail Autopilot applying brakes for non-existent obstacles (e.g., a traffic cone appearing on the screen) or failing to engage, leading to collisions.

Illustrative Complaint Summaries:

[1708710] From the moment of delivery, the vehicle's only screen would freeze and black out, impairing the ability to see speed, turn signal status, or any other information.
[1720001] While on the Golden Gate Bridge, Autopilot applied the brakes after a traffic cone reportedly appeared on the screen.
[1752645] The Autopilot system malfunctioned, causing the vehicle to collide with a stationary road barrier at highway speeds.

2.41 Fuel/Propulsion System

Issue Category Widespread Level Synopsis of Reported Failures

FUEL/PROPULSION SYSTEM High Reports describe critical failures where the vehicle abruptly stops in the middle of the road or on railroad tracks, with motors failing and the car unable to be shifted into neutral. Other complaints involve battery fires, significant loss of charging capacity, and unintended acceleration.

Illustrative Complaint Summaries:

[1561144] The car abruptly stopped in the middle of the road, forcing following traffic to brake urgently to avoid a collision.
[1597774] Both electric motors stopped working while crossing railroad tracks, and the car could not be shifted into neutral to be pushed clear.
[1649420] A complaint was filed regarding a burned-out Model 3, citing concerns over battery fires.
[1656484] Following a software update and configuration downgrade, the vehicle's maximum charging limit was reduced significantly more than expected, representing a major loss of range.

2.42 Lane Departure

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE Emerging Complaints describe the lane-keeping assistance feature suddenly and sharply veering out of a clearly marked lane without warning. Other reports include the self-driving feature turning on without engagement and a hydroplaning incident attributed to the lane departure feature.

2.43 Lane Departure: Assist

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: ASSIST High Multiple reports indicate that condensation forms inside the B-pillar camera housings, obstructing the cameras and disabling advanced driver-assistance systems like auto lane change and lane departure warnings. Other complaints describe Autopilot causing the vehicle to drift unsafely, turn suddenly, and hit a curb.

Illustrative Complaint Summaries:

[1718420] The system implements an auto-correction to reposition the car, thinking it is departing the lane when it is not, causing the car to drift unsafely.
[1724623] The vehicle reports that the left/right column cameras are obstructed due to condensation, interrupting ADAS features like auto lane change and blind-spot detection.
[1764995] With Autopilot engaged at 45 mph, the car suddenly turned to the right, hit the curb, spun 180 degrees in midair, and landed on the sidewalk.

2.44 Lane Departure: Blind Spot Detection

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: BLIND SPOT DETECTION High A primary complaint is that at night, the light from the turn signal washes out the image from the side repeater camera, rendering the blind spot view unusable and distracting. Other reports note condensation fogging the cameras and side fender cameras failing intermittently.

Illustrative Complaint Summaries:

[1788623] The automatically activated blind spot camera view is filled with glare from the blinker at night, making the safety feature unusable.
[1792449] When using the turn signal at night, the built-in turn signal LED blinds the repeater camera, degrading the picture and washing it out.
[1793094] A manufacturing defect in the camera assembly causes the blind spot visuals to wash out at night due to light bleed from the turn signal.

2.45 Lane Departure: Lane Keep: Automatic Steering

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING Emerging Reports include an incident where Autopilot inadvertently veered into a left turn lane but continued straight into oncoming traffic, and another where the vehicle quickly decelerated on its own while on cruise control.

2.46 Lane Departure: Lane Keep: Steering Assist

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: LANE KEEP: STEERING ASSIST Unique One complaint describes warning lights for lane departure, steering assist, and braking assist illuminating simultaneously.

2.47 Lane Departure: Warning

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: WARNING High Common complaints involve the main screen going black, which disables warnings and controls, and condensation in pillar cameras, which disables lane departure warnings. Drivers also report that the lane departure assistance system functions unreliably or corrects the vehicle's path improperly, causing it to drift.

Illustrative Complaint Summaries:

[1718419] The central screen frequently goes black while driving, and the system implements faulty auto-correction measures that cause the car to drift unsafely.
[1727711] Repeated warnings indicate the door pillar cameras are blinded by condensation forming between the camera and the pillar glass.
[1744186] The "Emergency Lane Departure Avoidance" system works less than 50% of the time and never works in rain or when shadows are on the road.

2.48 Latches/Locks/Linkages

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES Unique Complaints describe an incident where the doors locked and failed to open during an electrical failure, and a report of parts being unavailable for a recall related to latches/locks.

2.49 Latches/Locks/Linkages: Doors: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LATCH Low Multiple complaints raise significant safety concerns about the lack of a mechanical release for the rear passenger doors, which could trap occupants in the event of a power loss. Other reports include jammed rear doors and the driver's door opening at random.

Illustrative Complaint Summaries:

[1629840] The vehicle's electronic doors, which lack a manual release in the rear, pose a trapping hazard in case of power failure.
[1912737] The rear door jammed shut, and the owner discovered there is no mechanical way for a passenger to open the back doors.
[1999272] Driver reports that the driver's door opens at random.

2.50 Latches/Locks/Linkages: Doors: Latch Plate

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE Unique One report describes being unable to open the rear passenger door from the inside or outside and notes the lack of a manual release for that door.

2.51 Latches/Locks/Linkages: Doors: Latch: Emergency Mechanical Release

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE Unique Complaints highlight that the manual release mechanism for the rear doors is non-intuitive and inadequate for a fast emergency exit. A separate report indicates the front passenger manual release lever does not work.

2.52 Latches/Locks/Linkages: Hood: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:HOOD:LATCH Unique A report describes the hood opening unintentionally while driving, along with multiple other intermittent electrical failures like the A/C, radio, and infotainment screen turning on and off.

2.53 Latches/Locks/Linkages: Trunk Lid: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH Emerging A driver reports that the power trunk will not stop closing when an attempt is made to cancel the action, creating a potential impact hazard.

2.54 Power Train

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN High Reports describe critical failures including the vehicle being unable to shift into gear, abrupt stops in the middle of the road, and electric motors failing on railroad tracks. Several complaints also detail unintended acceleration, particularly from a stop or during parking maneuvers, leading to collisions.

Illustrative Complaint Summaries:

[1540188] The parked vehicle would not shift into gear (drive or reverse).
[1561145] The car stopped abruptly in the middle of the road, forcing following cars to brake or swerve to avoid a collision.
[1566491] From a stopped position at a traffic light, the vehicle suddenly began to move forward and crashed into cars in front, despite the driver's attempts to brake.
[1712779] While parking, the car unexpectedly accelerated, jumped over a sidewalk, and crashed into a building.

2.55 Seat Belts

Issue Category Widespread Level Synopsis of Reported Failures

SEAT BELTS High Common complaints include "safety restraint system fault" warnings, particularly for the front passenger seat. Other issues involve broken seat belt buckles, the middle seat belt pulling completely out of the seat, and repeated failures of the driver-side supplemental restraint system.

Illustrative Complaint Summaries:

[1609841] The seat belt buckle is broken and cannot accept the seat belt latch.
[1761283] After not being used for a couple of years, the middle seat belt pulled right out of the seat.
[1804058] Every time a passenger sits in the front passenger seat, a "passenger seat restraint system fault" alert appears; this is a recurring issue that was previously repaired under warranty.
[1824915] The car has had a persistent "front Left safety restraint system fault" since it was purchased new, and it has been unsuccessfully repaired over three times.

2.56 Seats

Issue Category Widespread Level Synopsis of Reported Failures

SEATS High Issues reported include the driver's seat randomly moving on its own while driving, creating a distraction and control issue. Other complaints detail bubbling and oozing material from the headrest, vehicle vibrations felt through the seat, and software updates that negatively impact the automatic seat adjustment profiles.

Illustrative Complaint Summaries:

[1610266] The seat headrest is bubbling and oozing a substance, an issue reported by many other owners.
[1716532] While driving, the driver's seat will randomly start moving forward, back, up, or down without any input from the driver.
[1784819] A recent software update negatively affects the driver profile system, which automatically adjusts seats when a driver enters the vehicle.

2.57 Service Brakes

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES High Numerous complaints describe alleged unintended acceleration, often while the brake pedal was reportedly depressed, leading to collisions. Other significant issues include a complete lack of brake response, and incidents where Autopilot was disengaged by shifting into neutral instead of braking, creating a control hazard.

Illustrative Complaint Summaries:

[1518569] The vehicle proceeded to accelerate while the brake pedal was depressed, resulting in an uncontrollable maneuver and loss of vehicle control.
[1536848] While on Autopilot, the driver applied the brakes to slow for traffic, but there was no brake action whatsoever.
[1550710] While driving on a local road, the driver pressed the brakes for stopped traffic ahead, but the brakes did not respond.
[1571585] Driver notes a design issue where pushing the right stalk up partway shifts to neutral, while pushing it all the way cancels cruise control, creating a risk of accidentally disabling regenerative braking.

2.58 Service Brakes, Air

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES, AIR Unique One report describes an incident where the vehicle accelerated and crashed into another car from a stopped position, despite the brake pedal being depressed.

2.59 Service Brakes, Hydraulic

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES, HYDRAULIC Emerging Reports include a failure of brake action while on Autopilot, a rattling and grinding noise from the front passenger side, and an incident of unintended acceleration where the vehicle failed to respond to the brake pedal being depressed.

2.60 Service Brakes, Hydraulic: Foundation Components: Disc: Rotor

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR Unique A complaint describes a brake backing plate screw loosening and getting into the brake disc, creating noise during driving and braking.

2.61 Service Brakes, Hydraulic: Foundation Components: Hoses, Lines/Piping, and Fittings

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS Unique One report details an incident where the vehicle failed to stop as needed when approaching a stop.

2.62 Service Brakes, Hydraulic: Power Assist

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES, HYDRAULIC:POWER ASSIST Unique A complaint describes an incident where warning lights for lane departure, steering assist, and braking assist illuminated simultaneously.

2.63 Steering

Issue Category Widespread Level Synopsis of Reported Failures

STEERING High Reports frequently describe hazardous behavior while using Autopilot's auto lane change feature, where the vehicle swerves back into the original lane unexpectedly. Other complaints detail a complete loss of steering function, the main screen blacking out while driving (disabling key information), and significant vehicle vibration at speed.

Illustrative Complaint Summaries:

[1479902] Driver experienced a complete loss of steering function while reversing, in addition to disabled ABS, traction control, and emergency braking.
[1515696] While using enhanced Autopilot and initiating a lane change, the vehicle has occasionally swerved back into the original lane before completing the change.
[1590348] While driving, the main screen froze and then went black, leaving the driver without critical vehicle information.
[1610692] The vehicle exhibits a significant amount of vibration and buffeting at any speed over 45 mph.

2.64 Steering: Rack and Pinion

Issue Category Widespread Level Synopsis of Reported Failures

STEERING:RACK AND PINION Unique A single complaint describes the vehicle inadvertently drifting into left and right lanes while driving.

2.65 Structure

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE Unique One report describes hearing an abnormal sound from the rear of the vehicle after driving through standing water.

2.66 Structure: Body

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY High A primary safety concern raised in multiple complaints is the lack of a manual release for the rear doors, which could trap passengers in an emergency. Another recurring issue is the composite underbody shield spontaneously breaking or tearing, particularly when driving in rain. Numerous reports also detail unintended acceleration during parking maneuvers.

Illustrative Complaint Summaries:

[1476367] Driver raises a safety issue that rear passengers can become trapped in the event of a fire or collision that disables electrical power to the doors.
[1529575] The bottom front under-carriage piece made of composite material spontaneously broke while driving on the freeway in the rain.
[1537323] The front trunk ("frunk") is opened electronically, not mechanically, posing a potential access issue.
[1564230] While pulling into a garage, the car accelerated suddenly and violently, crashing into the front stone wall of the house.

2.67 Structure: Body: Bumpers

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:BUMPERS Unique Multiple reports describe the rear bumper detaching completely while driving in heavy rain, particularly after driving through a puddle or in floods. This creates a serious road hazard for following vehicles.

2.68 Structure: Body: Door: Handle: Exterior

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR Emerging Complaints describe the chrome trim on the door handles delaminating over time, creating an extremely sharp edge that can cut fingers when opening the doors.

2.69 Structure: Body: Roof and Pillars

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:ROOF AND PILLARS Unique A single report describes two of the four roof rack clips fracturing.

2.70 Structure: Frame and Members

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:FRAME AND MEMBERS Unique A complaint details a loud clanking noise emanating from the front of the vehicle on several occasions while making turns.

2.71 Structure: Frame and Members: Underbody Shields

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS Unique Reports describe the front aero shield (undercarriage cover) dropping and dragging on the highway while driving.

2.72 Suspension

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION High Numerous complaints, often referencing salvage auction listings, point to widespread issues with suspension component failures, particularly ball joints, leading to wheels detaching or collapsing.

2.73 Suspension: Front: Control Arm

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION:FRONT:CONTROL ARM Unique A single complaint describes an abnormal creaking sound when turning the steering wheel left or right.

2.74 Tires

Issue Category Widespread Level Synopsis of Reported Failures

TIRES Low Reports include sidewall bubbles on new tires, catastrophic tread loss on tires with low mileage, and chunks of tread detaching from the front tires.

Illustrative Complaint Summaries:

[1538045] Two tires on a brand new vehicle developed sidewall bubbles without any rough driving.
[1864929] A Michelin tire with 16,000 miles suffered catastrophic tread loss while traveling at 70 mph.
[1879556] The rear passenger tire on a brand new vehicle experienced a blowout just one hour after purchase.
[2053022] Both front tires are losing chunks of tread near the outside of the tire.

2.75 Tires: Sidewall

Issue Category Widespread Level Synopsis of Reported Failures

TIRES:SIDEWALL Unique A report describes an incident where both rear tires shredded while driving, exposing the metal belts.

2.76 Unknown or Other

Issue Category Widespread Level Synopsis of Reported Failures

UNKNOWN OR OTHER High This category contains a wide array of issues, including sudden unintended acceleration in parking lots, Autopilot veering toward other vehicles, and the panoramic roof cracking spontaneously. Concerns about the lack of a traditional key or key fob trapping occupants are also noted.

Illustrative Complaint Summaries:

[1485451] While in autonomous mode, the vehicle suddenly veered to the right, almost hitting an 18-wheeler in the next lane.
[1502462] The vehicle jolted forward approximately 10 feet while coming to a stop in a parking lot, despite the driver's foot not being on the accelerator.
[1534610] The panoramic roof cracked, an issue the owner notes is common among other owners.

2.77 Vehicle Speed Control

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL High A large volume of complaints describe sudden unintended acceleration, frequently occurring during low-speed parking maneuvers but also from a stop and at highway speeds. Drivers report the vehicle accelerating rapidly despite the brake pedal allegedly being depressed.

Illustrative Complaint Summaries:

[1467326] While attempting to park, the brake pedal was depressed, but the vehicle accelerated rapidly on its own without warning.
[1491160] The vehicle experienced sudden unintended acceleration after being retrieved from a service center for a computer replacement.
[1518570] The vehicle proceeded to accelerate while the brake pedal was depressed, causing an uncontrollable maneuver and loss of vehicle control.

2.78 Vehicle Speed Control: Accelerator Pedal

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL Low Reports describe unintended acceleration events, including one incident where the vehicle accelerated uncontrollably while on Autopilot in the rain, and another where the vehicle accelerated at high speed from a slow roll in a driveway.

2.79 Vehicle Speed Control: Cruise Control

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL:CRUISE CONTROL Low All complaints in this category describe "phantom braking," where the vehicle brakes inadvertently and sometimes abruptly while cruise control is activated, despite no obstacles being present.

Illustrative Complaint Summaries:

[1783384] While driving at 65 MPH with cruise control activated, the vehicle decelerated and the brakes activated erroneously.
[1807839] While driving on the highway at 70 MPH with cruise control activated, the vehicle came to an abrupt stop.
[2014348] On several occasions while driving with cruise control at various speeds, the brakes applied inadvertently.

2.80 Vehicle Speed Control: Throttle

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL:THROTTLE Unique One report describes an incident where the vehicle suddenly accelerated independently while the driver was attempting to park.

2.81 Visibility

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY High The majority of complaints are related to the backup camera failing to operate, displaying a black or white screen, or being associated with a recall for which parts were unavailable. This failure has reportedly led to collisions. Another reported issue is spontaneous cracking of the large rear windshield.

Illustrative Complaint Summaries:

[1657600] The large back windshield, part of a glass roof, cracked, which the owner attributes to intense heat.
[1797416] The backup camera malfunctioned and displayed a completely black or white screen, creating a visibility hazard while reversing.
[1809805] A driver's rearview camera failed to turn on while reversing, causing the rear of the vehicle to crash into a cement post.

2.82 Visibility/Wiper

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY/WIPER High Complaints include windshield wipers in 'auto' mode reacting too slowly to rain, requiring distracting touchscreen inputs to adjust manually. Other issues include the rear windshield becoming distorted when the defroster is on, spontaneous stress cracks in the glass, and auto-dimming mirrors not functioning at the appropriate times.

Illustrative Complaint Summaries:

[1532451] When wipers are set to 'auto,' they are far too slow to react, and manual adjustment requires using the touchscreen, which is difficult for a novice driver.
[1580621] In sudden heavy rain, the auto wipers wouldn't activate, and manually controlling them required taking eyes off the road to make precise selections on the touchscreen.
[1597783] The rear windshield becomes distorted and extremely difficult to see through when the rear defrost is turned on.

2.83 Visibility: Defroster/Defogger/HVAC System

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM Low Reports include the main HVAC system becoming inoperable, the windshield failing to clear after a software update when the defroster is on, and a rear window defroster that remains broken after numerous repair attempts.

2.84 Visibility: Power Window Devices and Controls

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS Unique A single consumer complaint was filed regarding a safety recall for power window controls.

2.85 Visibility: Windshield

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:WINDSHIELD Unique Complaints describe the windshield cracking after being struck by an object such as a rock.

2.86 Wheels

Issue Category Widespread Level Synopsis of Reported Failures

WHEELS High Reports describe a range of failures, including unintended acceleration while parking resulting in collisions, hydroplaning incidents while on Autopilot, and underbody composite panels breaking loose. Several complaints also mention defective tires blowing out with low mileage.

Illustrative Complaint Summaries:

[1611766] While parking, the car automatically accelerated and hit another car, immediately causing a flat tire.
[1638173] While driving in Autopilot mode at 70 mph in heavy rain, the car went into a hydroplane/skid, performing 15 "snake lapses" before the driver could regain control.
[1672437] A Continental tire with only 7,000 miles on it blew out randomly.

The extensive data from the Model 3 provides critical insights that will be compared against other models in the Tesla lineup.

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3.0 Tesla Model S - Complaint Analysis

The analysis of complaints associated with the Model S, Tesla's flagship sedan, is significant due to its position as the company's longest-running production vehicle. Its extended time on the market provides invaluable longitudinal data on the durability of foundational technologies, such as early-generation Media Control Units (MCUs), and offers a window into potential long-term component wear issues that may manifest across the broader Tesla fleet.

3.1 Air Bags

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS High Reports include multiple incidents of airbag non-deployment in significant collisions, including one that was fatal. A recurring theme is alleged unintended acceleration leading to a crash, with some reports noting airbag deployment occurred after the impact. Other complaints detail persistent SRS/airbag warning lights attributed to sensor failures.

Illustrative Complaint Summaries:

[1085161] Report of a fatal crash where photos suggest the driver-side airbag may not have deployed.
[1321142] Driver reports unintended acceleration leading to a crash where airbags deployed; the driver sustained a fractured arm.
[1410549] Owner reports multiple issues, including an SRS/airbag warning light caused by a pinched wire in a seatbelt sensor.
[1463096] Report of sudden, full acceleration while parking, leading to a collision with two other cars; airbags deployed.

3.2 Air Bags: Knee Bolster

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:KNEE BOLSTER Unique One complaint describes the airbag warning light illuminating upon starting the vehicle.

3.3 Back Over Prevention

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION High A large number of complaints are associated with the recall of the Media Control Unit (MCU), for which parts were often unavailable. Failures of the MCU result in the loss of the backup camera display. Other reports describe the center display screen becoming inoperable or leaking a sticky substance.

Illustrative Complaint Summaries:

[1728991] A sticky substance is coming out of the center display, whether the vehicle is on or off.
[1736227] While driving at 30 MPH, the display screen stopped functioning.
[1738630] The MCU screen intermittently became inoperable while the vehicle was in operation.

3.4 Back Over Prevention: Rearview System Braking

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING Low Complaints are overwhelmingly focused on the failure of the MCU1 system, which causes the backup camera to become inoperable. Related issues include the screen going blank, freezing, and turn signal sounds failing. These failures are often linked to a known eMMC memory defect.

Illustrative Complaint Summaries:

[1707113] The MCU screen goes blank repeatedly, requiring a reboot.
[1720435] The display screen is not working properly, and sounds for voice navigation and turn signals have stopped working.
[1922610] The screen that shows the rearview camera turns on only intermittently when engaged and often fails to turn on when shifting to reverse.

3.5 Back Over Prevention: Sensing System: Camera

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Unique Reports describe the backup camera failing to illuminate properly or multiple systems (camera, sensors, GPS) failing simultaneously when reversing.

3.6 Back Over Prevention: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: WARNINGS Medium The primary issue reported is the failure of the main touchscreen (MCU), which disables the rearview camera display and audible alerts. This has been a persistent problem, with many drivers reporting the screen freezing or going completely blank, sometimes for extended periods.

Illustrative Complaint Summaries:

[1707105] The MCU touchscreen fails constantly, causing a loss of access to the rearview camera, AC controls, and navigation.
[1712393] Failure of the touchscreen results in the loss of the rear camera image display when reverse is selected, reducing rear visibility.
[1722061] The touchscreen stops working, which removes the backup camera feed and silences all audio alerts, as a direct result of the eMMC failure.

3.7 Back Over Prevention: Display Function

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION:DISPLAY FUNCTION Unique Complaints describe the Master Control Unit (MCU) being inoperable and the steering wheel stiffening while turning.

3.8 Electrical System

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM High A wide variety of electrical issues are reported, including charging cords and plugs overheating and melting, which poses a fire hazard. Other significant complaints involve the vehicle shutting down without notice while in traffic, and failures of the main display screen.

Illustrative Complaint Summaries:

[1028287] The charging cord became extremely hot, and the contact was burned after touching it.
[1028391] A report alleges a charge plug and adapter overheated and melted, which could have caused a fire.
[1048904] Tesla Model S has problems where, with little or no notice, the car can quit, leaving occupants stranded in heavy traffic, sometimes with no lights.

3.9 Electrical System: Instrument Cluster/Panel

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Low Complaints focus on the delamination of the instrument cluster display, causing a liquid to leak from the screen and distort the view. Other issues include the center display going black or the instrument screen becoming illegible.

Illustrative Complaint Summaries:

[1595937] The instrument panel screen was filled with a liquid that started to leak, rendering it illegible.
[1820404] The instrument cluster was delaminating and distorted.
[1822575] The liquid crystal display was leaking from the instrument panel, causing a glare while driving.

3.10 Electrical System: 12V/24V/48V Battery

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:12V/24V/48V BATTERY Unique Reports include a loud sound coming from the engine area while charging and an incident where the vehicle lost all motive and electrical power while driving at 70 MPH.

3.11 Electrical System: ADAS

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS Unique One report describes an incident where "Full self-driving" was sitting at a red light, observed a light a block ahead turn green, and accelerated through its own red light.

3.12 Electrical System: ADAS: Autonomous/Self Driving

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING Unique Complaints describe "phantom braking," where the vehicle brakes unexpectedly while the self-driving feature is activated.

3.13 Electrical System: ADAS: Autonomous/Self Driving: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Low Reports include issues with parts availability for recalls, the "Summon" feature continuing to move the car after the button is released, and the camera behind the rearview mirror overheating.

3.14 Electrical System: ADAS: Parking Assist: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE Unique A single complaint describes an incident involving the Auto Park feature.

3.15 Electrical System: ADAS: Video Monitor/Screen

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:VIDEO MONITOR/SCREEN Unique One report details multiple occasions where the instrument cluster screen went blank, disabling vehicle controls, while the car was stationary or driving.

3.16 Electrical System: Horn

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:HORN Unique Reports describe the horn becoming inoperable after a software update or due to malfunctioning steering wheel electronics. One complaint notes the horn activation area is too small and not in the center of the wheel, requiring the driver to look away from the road.

3.17 Electrical System: Propulsion System: Charging: Cable/Cord: Accessory

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY Unique A single complaint states that the mobile charger will not charge the vehicle, despite the indicator light being green.

3.18 Electrical System: Propulsion System: Traction Battery

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Unique Reports detail the Media Control Unit (MCU) failing to function as designed or becoming inoperable.

3.19 Electrical System: Propulsion System: Traction Battery: Thermal Management: Fan

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:FAN Unique One report describes an abnormal plastic burning odor inside the vehicle while it was charging at a charge station.

3.20 Electrical System: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:SOFTWARE Unique A complaint details a NEMA-1450 charging device melting down, and a subsequent letter from Tesla indicating a software update was developed to prevent this.

3.21 Electronic Stability Control (ESC)

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRONIC STABILITY CONTROL (ESC) High A significant number of complaints describe unintended acceleration, particularly during low-speed parking maneuvers or from a stop. Other reports detail multiple system failures occurring at once, including loss of power steering and stability control, and the front dashboard console rebooting randomly while driving.

Illustrative Complaint Summaries:

[1291612] While parking in a garage, the driver pressed the parking option, and the vehicle surged, rammed the garage, backed up, and rammed it again.
[1347315] On multiple occasions, numerous systems have failed, with warnings scrolling across the dash followed by a "Car Needs Service" message.
[1474487] While driving up a driveway, the car suddenly accelerated by itself, hitting a concrete wall.

3.22 Engine

Issue Category Widespread Level Synopsis of Reported Failures

ENGINE High Reports include frequent failures of the drive motor and onboard charger, vehicles losing all power and shutting down on the highway, and unintended acceleration from a stop or at highway speeds. A burning smell is also noted in some complaints.

Illustrative Complaint Summaries:

[991365] After taking delivery of the car and going for a fast drive, the driver smelled something burning.
[1160519] The vehicle lost power on the road, displaying a "PULL OVER SAFELY" message.
[1308940] While driving at 60 mph on a highway, the front motor shorted, causing a loss of power and forcing the car to a halt in an unsafe location.
[1537191] The vehicle started to accelerate on its own to over 100 mph while traveling at 70 mph, took control of the steering, and drove into a guardrail.

3.23 Equipment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT Unique Complaints relate to fire hazards from recalled charging connectors, the Media Control Unit (MCU) failing, and a charger becoming stuck in the vehicle's charging port.

3.24 Equipment: Electrical

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL Unique Reports describe the vehicle's main touchscreen display going black or freezing, which disables the backup camera and other functions. This issue is linked to a known failure of the memory chip.

3.25 Equipment: Electrical: Infotainment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL:INFOTAINMENT Unique A complaint describes the computer screen having a yellow border and the backup camera not working, particularly after shifting in and out of neutral.

3.26 Equipment: Electrical: Infotainment: Video (Touch) Screen/Monitor/Unit

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT Low Multiple complaints detail the failure of the Media Control Unit (MCU), causing the screen to go blank, flicker, freeze, or display a "storage device degraded" message. This failure disables numerous vehicle functions. Some reports also note leaking adhesive from the screen.

3.27 Exterior Lighting

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING High Common issues include condensation in rear tail lights, headlights not functioning, and the main touchscreen (MCU) failing, which can impact control over lighting systems. Inadequate brightness of backup lights is also reported.

Illustrative Complaint Summaries:

[1537348] Driver reports condensation in the left rear tail light, noting it is a widely reported issue.
[1609652] One of the lights does not turn on automatically or will turn itself off, requiring a manual reset from the main screen.
[1612557] One of the headlights failed to function without warning.
[1623804] Backup lights are inadequately bright at night, providing no ability to see ground features when reversing.

3.28 Exterior Lighting: Turn Signal

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING:TURN SIGNAL Unique Reports include turn signals becoming inoperable and an incident where a driver using the self-driving feature and a turn signal almost struck another vehicle.

3.29 Exterior Lighting: Turn Signal: Switch

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING:TURN SIGNAL:SWITCH Unique One complaint describes the driver's side turn signal indicator on the yoke steering wheel being inoperable.

3.30 Forward Collision Avoidance

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE Low Reports include Autopilot running into a barrier wall at 75 mph, the system failing to brake for a vehicle that had slowed for a traffic light, and multiple instances of "phantom braking" causing the vehicle to stop abruptly.

3.31 Forward Collision Avoidance: Adaptive Cruise Control

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL High The overwhelming majority of complaints relate to the failure of the Media Control Unit (MCU), which disables ADAS features like adaptive cruise control. Drivers report the main touchscreen going blank, freezing, or becoming unresponsive, rendering safety and convenience features useless.

Illustrative Complaint Summaries:

[1708208] While driving, the touchscreen became unresponsive, and all associated functions, including traffic adaptive cruise control and the rearview camera, were inoperable.
[1709379] The Tesla MCU fails intermittently, rendering Autopilot and all associated safety features useless.
[1710324] While cruise control was engaged at 65-70 mph, the car suddenly slowed to around 50 mph with vibration and jerking, without the brake being depressed.

3.32 Forward Collision Avoidance: Adaptive Cruise Control: Software

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE Unique A single complaint describes the vehicle inadvertently braking and disengaging cruise control while driving at 65 MPH.

3.33 Forward Collision Avoidance: Automatic Emergency Braking

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING High Many complaints are tied to the failure of the main MCU, which disables safety features like automatic emergency braking. Other reports describe "phantom braking" events, where the car brakes hard for no reason, and incidents where Autopilot was engaged and failed to brake, leading to a crash.

Illustrative Complaint Summaries:

[1705006] While on Autopilot at 65-70 mph, the driver went to change lanes, and the car slammed on its brakes.
[1719914] When the main screen stays blank, all controls on it do not function, including safety features like adaptive cruise control and emergency braking.
[1719888] A "phantom emergency braking" event occurred twice on a single trip, and the driver also experienced three blank screen events.

3.34 Forward Collision Avoidance: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: WARNINGS High The central issue reported is the failure of the main MCU, causing the screen to go blank. This disables all warnings, the backup camera, climate controls, and other essential functions, often while the vehicle is in motion.

Illustrative Complaint Summaries:

[1704316] The MCU, which controls most vehicle functions, has been plagued by freeze-ups and reboots throughout the vehicle's life.
[1712112] The screen turned blank, providing no way to see the rearview camera, hear the turn signal, or set temperature controls, due to a known memory chip defect.
[1720332] The main computer screen went blank and did not come back on.

3.35 Forward Collision Avoidance: Software: Pedestrian/Cyclist/Object/Obstacle/ Recognition

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION Unique A single report alleges that the pedestrian alert warning system failed to activate as designed while driving at low speeds.

3.36 Fuel System, Gasoline

Issue Category Widespread Level Synopsis of Reported Failures

FUEL SYSTEM, GASOLINE Unique A complaint describes a severe and sudden decrease in available range as a direct result of software updates issued by Tesla without disclosure to the owner. (Note: This is an electric vehicle; the category appears to be a misattribution for a propulsion system/battery issue.)

3.37 Fuel/Propulsion System

Issue Category Widespread Level Synopsis of Reported Failures

FUEL/PROPULSION SYSTEM High Reports include vehicles quitting with little or no notice in traffic, drive unit failures, and multiple incidents of vehicle fires following crashes. Several complaints also reference suspension failures leading to loss of control.

Illustrative Complaint Summaries:

[1048903] The vehicle has problems where it can quit with little notice, stranding occupants in dangerous traffic situations.
[1161043] The car gave a failure message and then lost all power, shutting down completely as the driver navigated to the shoulder.
[1382359] A complaint was filed to provide evidence that Teslas are experiencing suspension failures and catching fire at a high rate.
[1403735] A complaint about fire danger notes that in a recent crash, burning fluid escaped from beneath the car and was nearly impossible to extinguish.

3.38 Lane Departure

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE Unique Reports describe the vehicle making sudden, spontaneous attempts to change lanes while in self-drive mode, and another instance of "phantom braking" causing the vehicle to stop abruptly in the middle of the road.

3.39 Lane Departure: Assist

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: ASSIST High A significant portion of complaints relate to the failure of the main MCU, which disables driver-assist features. Other issues include sudden power steering assist failure at highway speeds, condensation in pillar cameras blocking their view, and Autopilot failing during a turn, causing the car to veer wide.

Illustrative Complaint Summaries:

[1740125] The vehicle had a sudden and complete power steering assist failure at highway speeds, possibly concurrent with an Autopilot failure.
[1781231] The map would not load mid-trip, causing Autopilot to fail during a turn and the car to veer wide, almost crashing into a wall.
[1783137] Right and left door pillar cameras accumulate condensation, leaving them "blocked or blinded," which affects collision avoidance.

3.40 Lane Departure: Blind Spot Detection

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: BLIND SPOT DETECTION High The majority of complaints are tied to the widespread MCU failure, which disables blind spot detection and other safety features when the screen freezes or goes blank. Other reports describe the instrument panel going dark and condensation blocking the pillar cameras.

Illustrative Complaint Summaries:

[1713223] Driver has experienced multiple center screen failures since October 2020.
[1720702] The MCU spontaneously freezes at random intervals while in motion, regardless of speed.
[1748427] The instrument panel goes dark and inoperable at times when driving, with alerts that vehicle safety warnings are disabled.

3.41 Lane Departure: Lane Keep: Automatic Steering

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING Unique Reports describe the vehicle making spontaneous attempts to change lanes while in self-drive mode, and another incident where Autopilot attempted to steer into closed express lanes against traffic.

3.42 Lane Departure: Warning

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: WARNING High The primary complaint is the failure of the main MCU, which causes the screen to go black and disables lane departure warnings and other critical functions. Other reports describe condensation in pillar cameras blocking their view and Autopilot turning the vehicle into a cement barrier.

Illustrative Complaint Summaries:

[1705551] While driving on the freeway at night, the infotainment unit turned black, causing a loss of all warnings and displays.
[1721408] The screen keeps freezing and going black, creating a safety hazard and preventing the car from being driven.
[1786539] While on Autopilot, the car decided to turn left and hit the cement barrier of the freeway.

3.43 Latches/Locks/Linkages

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES Low Complaints include all four door handles being broken or malfunctioning, the front hood opening while driving, a rear door opening independently at low speed, and the emergency trunk latch failing.

3.44 Latches/Locks/Linkages: Doors: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LATCH Medium Reports frequently cite failures of the electronic door handles, preventing doors from opening. Other issues include doors opening inadvertently while driving, the vehicle locking independently with occupants inside, and unintended acceleration during parking leading to a crash.

Illustrative Complaint Summaries:

[1772217] The owner notes that the Model S is known for door handle defects, and their car is no exception.
[1784302] Three of the four door handles failed simultaneously, resulting in inoperable doors.
[1842533] The vehicle locked independently after a child was buckled in the rear seat, before the driver could get in.

3.45 Latches/Locks/Linkages: Doors: Latch: Emergency Mechanical Release

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE Unique A complaint raises concerns that the mechanical release for the rear doors does not function if the vehicle loses 12v power.

3.46 Latches/Locks/Linkages: Hood: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:HOOD:LATCH Low Multiple reports describe the front hood ("frunk") flipping open while driving at moderate to highway speeds, completely obstructing the driver's vision.

3.47 Latches/Locks/Linkages: Trunk Lid: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH Unique One complaint details an incident where the rear trunk power liftgate would not open, even with the emergency release.

3.48 Latches/Locks/Linkages: Trunk Lid: Latch: Emergency Mechanical Release

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH:EMERGENCY MECHANICAL RELEASE Low Complaints describe the rear hatch/trunk failing to open, with the emergency mechanical release also failing to work.

3.49 Parking Brake

Issue Category Widespread Level Synopsis of Reported Failures

PARKING BRAKE Low Reports include the parking brake failing to release, becoming loose while stationary, and an incident of unintended acceleration while exiting the parked vehicle.

3.50 Power Train

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN High Common reports include sudden and complete loss of power while driving, faulty electrical contactors causing new cars to die, and frequent drive shaft issues related to vibration problems. Several complaints also involve unintended acceleration.

Illustrative Complaint Summaries:

[1160969] A 2-day-old P85D suddenly died in the middle of an intersection due to faulty electrical contactors.
[1276689] The "power plant" failed while driving on a one-lane road, causing the car to immediately lose all power.
[1329177] Owners are complaining on forums of vibration problems that are causing damage to the drive shafts.

3.51 Power Train: Driveline: Driveshaft

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN:DRIVELINE:DRIVESHAFT Unique Reports describe the vehicle stalling without warning and a loud knocking sound coming from the vehicle while driving.

3.52 Seat Belts

Issue Category Widespread Level Synopsis of Reported Failures

SEAT BELTS Medium A key issue reported is the fixed position of the front seat belts, which can place the belt against the throat of shorter drivers. Other complaints include the front passenger seat belt locking up and trapping the passenger, unintended acceleration incidents, and Autopilot failures leading to collisions.

Illustrative Complaint Summaries:

[1320278] The front seat belts are fixed to the car wall, placing the belt against the throat for anyone 5'5" or less, posing a serious safety risk.
[1708390] When the vehicle is stationary, the front passenger seat belt locks after being fastened and the passenger leans forward, preventing any further movement.
[1892974] In a collision at 34 mph, automatic braking did not engage and the collision warning system failed to sound an alert.

3.53 Seats

Issue Category Widespread Level Synopsis of Reported Failures

SEATS Medium Reports include the driver's seat rocking on its base during acceleration and braking, poor ventilation in the third-row seats, and a fractured driver's seat back.

Illustrative Complaint Summaries:

[1101490] The ventilation in the 3rd row is awful, with many people complaining of sick children due to excessive heat.
[1762405] The driver's seat has a rocking issue; when braking and accelerating, the seat rocks forward and backward.
[1780705] Both the driver and passenger seats rock when accelerating or braking.

3.54 Service Brakes

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES High A significant number of complaints detail poor friction braking performance, especially in wet conditions after rain or a car wash. Other reports include complete brake failure, unintended acceleration where brakes were ineffective, and antilock/power assist failures.

Illustrative Complaint Summaries:

[1042949] Some customers are reporting poor friction braking performance after rain, snow, or car washes, with at least one alleged accident resulting from it.
[1188937] When the driver put their foot on the brakes to stop, the car accelerated very fast and hit a pickup truck in front.
[1289135] Driver reported complete brake failure with error messages appearing on the screen.

3.55 Steering

Issue Category Widespread Level Synopsis of Reported Failures

STEERING High A recurring complaint is that software updates have changed steering performance at highway speeds, making it less responsive. Many reports also detail hazardous behavior by the Autopilot system, including swerving unexpectedly. Physical failures include the steering wheel tightening with a cracking noise and the steering knuckle snapping off.

Illustrative Complaint Summaries:

[1000161] While driving at various speeds, the steering wheel abnormally tightened and exhibited an unusual cracking noise.
[1165664] Recent over-the-air software updates have changed the steering performance at highway speeds, making it less responsive.
[1278890] The front wheel hub assembly came loose from the upper control arm, causing a loss of steering.

3.56 Steering: Electric Power Assist System

Issue Category Widespread Level Synopsis of Reported Failures

STEERING:ELECTRIC POWER ASSIST SYSTEM Unique One complaint describes an abnormal clicking sound from the steering wheel prior to a failure.

3.57 Structure

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE Low Complaints include poor ventilation in the third-row seats, Autopilot failures, and malfunctioning door handles.

3.58 Structure: Body

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY High Common complaints include unintended acceleration during parking, metal door handles becoming excessively hot in the sun, and Autopilot failures leading to collisions. There are also reports of panel misalignments and nuts on the steel bumper cross member not being tightened.

Illustrative Complaint Summaries:

[963577] After removing the rear bumper cover, the owner discovered three of four nuts on the right side of the steel bumper cross member were not tightened.
[1288838] The metal chrome door handles get excessively hot in the sun, making them impossible to hold without causing a burn.
[1341930] While in stop-and-go traffic on Autopilot, the car began to accelerate when the car in front moved.

3.59 Structure: Body: Door

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:DOOR Unique Reports include the driver's door handle not presenting, making it impossible to open the door from the outside, and a door opening independently after the vehicle was placed in park.

3.60 Structure: Body: Door: Handle: Exterior

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR Unique Complaints describe the extend/retract mechanism for the door handles failing, preventing the door from being opened.

3.61 Structure: Body: Hood

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:HOOD Unique A report details the hood ("frunk") lid disengaging while driving at highway speed and obstructing the windshield. Another report describes a total loss of power while driving.

3.62 Structure: Frame and Members

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:FRAME AND MEMBERS Unique One complaint describes orange rust coming out of the bumper while washing the vehicle.

3.63 Structure: Interior Panels: Dashboard

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:INTERIOR PANELS:DASHBOARD Unique Reports include bubbles appearing in the dashboard display, blocking the speedometer, and the lower driver's knee airbag panel being improperly installed.

3.64 Suspension

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION High A large number of complaints, many citing salvage auction listings as evidence of a pattern, point to suspension failures. Issues include control arms breaking or being partially severed, integral links breaking, and suspension collapse causing crashes.

Illustrative Complaint Summaries:

[1151775] The upper control arm was found to be partially severed by the lower shock absorber attachment bolt.
[1179625] The left rear suspension integral link completely broke, lodging a piece in the tire rim and causing major damage.
[1231025] A filer states, "There is a pattern of suspension failures."

3.65 Suspension: Adjustment: Manual

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION: ADJUSTMENT:MANUAL Unique Reports include a factory OEM tire separating and a TPMS warning light illuminating.

3.66 Suspension: Rear

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION:REAR Unique A single complaint describes the driver's side rear wheel starting to shake without warning after driving over a dip at 5 MPH.

3.67 Suspension: Subframe/Mounting Bracket

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION:SUBFRAME/MOUNTING BRACKET Unique A report describes a loud thump noise from the rear of the vehicle during acceleration or braking, which Tesla diagnosed as a cracked rear subframe.

3.68 Tires

Issue Category Widespread Level Synopsis of Reported Failures

TIRES Medium Complaints frequently cite premature and excessive tire wear, particularly on the hidden inner edge. Several reports detail premature tire failure and tread separation on OEM Michelin tires, specifically on high-performance Plaid models, often with low mileage.

Illustrative Complaint Summaries:

[1016075] Hundreds of owners are reporting significant and excessive tire wear.
[1843893] A Michelin tire manufactured specifically for the Model S Plaid wears prematurely, causing tread separation on the inner wall, often under 10,000 miles.
[1923764] Tire tread delaminated from the body of the tire, leading to a loss of pressure and dangerous loss of vehicle control on both rear tires.

3.69 Tires: Sidewall

Issue Category Widespread Level Synopsis of Reported Failures

TIRES:SIDEWALL Unique Reports describe the tire tread completely separating from the sidewall or the sidewall delaminating on tires with low mileage.

3.70 Tires: Tread/Belt

Issue Category Widespread Level Synopsis of Reported Failures

TIRES:TREAD/BELT Unique Complaints describe significant wear on the inner tire tread only, leading to failure, and an instance of the tread completely separating from the sidewall.

3.71 Unknown or Other

Issue Category Widespread Level Synopsis of Reported Failures

UNKNOWN OR OTHER High This category includes a wide range of issues, from a meltdown of a charging device to unintended acceleration, hazardous behavior of the "Autopilot" feature, and occupants being locked inside the car.

Illustrative Complaint Summaries:

[1244306] A driver testing the "Autopilot" feature reports hazardous behavior.
[1266567] While stopped at a red light, the car abruptly accelerated and hit the car in front, with the driver's foot only on the brake.
[1279099] While slowly pulling into a parking space, the car unexpectedly accelerated, jumped a curb, and passed through shrubs.

3.72 Vehicle Speed Control

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL High A large number of complaints describe sudden unintended acceleration. These incidents often occur at low speeds, such as in driveways or parking lots, with drivers reporting the vehicle surging forward despite the brake pedal being applied.

Illustrative Complaint Summaries:

[1012074] While going down a short residential driveway at 5 mph with the brake constantly applied, the car accelerated.
[1114699] While pulling into a parking space, the vehicle surged forward, jumped the curb, and crashed into a building.
[1210512] The vehicle suddenly accelerated without warning to its maximum rate and crashed into five parked vehicles.

3.73 Vehicle Speed Control: Accelerator Pedal

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL Emerging A single report describes an incident where white smoke was observed issuing from the rear of the vehicle as it slowed down using aggressive regenerative braking.

3.74 Visibility

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY High Most complaints are related to the recall of the MCU, which, when it fails, disables the backup camera and other visibility-related functions. Drivers report the center console screen going blank, with parts for the recall repair being unavailable.

Illustrative Complaint Summaries:

[1738629] The MCU screen intermittently became inoperable while the vehicle was in operation.
[1749245] While driving at 70 mph, the instrument panel went blank, and the driver was unable to control any electronic features inside the vehicle.
[1751198] The center console screen was blank, which caused several other electrical failures.

3.75 Visibility/Wiper

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY/WIPER High Complaints include windshields immediately fogging up upon startup, making visibility near zero. A recurring issue is "ghosting" or double vision from the windshield, particularly at night. Failures of the MCU are also frequently cited, as they can disable defroster controls and other visibility functions.

Illustrative Complaint Summaries:

[1385092] Intermittent windshield wipers may fail; this has happened twice.
[1554532] Upon turning the car on, the windshield and all interior glass immediately fogged up, making visibility nearly zero.
[1631234] The front windshield has a ghosting effect when viewing lights at night, most visible with LED lights like new car tail lights.

3.76 Visibility: Defroster/Defogger/HVAC System

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM Unique One complaint describes the center display screen becoming inoperable.

3.77 Visibility: Defroster/Defogger/HVAC System: Heater Core

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE Unique A single report details a "Climate Control System Service Required" message being displayed while the vehicle was parked.

3.78 Visibility: Rearview Mirrors/Devices: Exterior

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR Unique A complaint describes the driver's side rearview mirror vibrating at most speeds in a way that renders it useless.

3.79 Wheels

Issue Category Widespread Level Synopsis of Reported Failures

WHEELS High Common complaints include excessive and uneven rear tire wear, often on the hidden inside edge. Other significant issues involve suspension failures where a wheel detaches or collapses, and problems with swollen or distorted lug nuts.

Illustrative Complaint Summaries:

[1016074] Hundreds of owners have significant and excessive tire wear.
[1293356] The rear left tire and wheel appeared tilted, as if the suspension had failed.
[1341903] The left wheel fell off due to what appears to be a broken bolt on the lower control arm while backing into a driveway at low speed.
[1346300] The lug nuts have a chrome metal cover that is swelling, which could cause issues with removal.

3.80 Wheels: Rim

Issue Category Widespread Level Synopsis of Reported Failures

WHEELS:RIM Unique A single report describes driving over a pothole, which caused blowouts on both the front and rear passenger-side tires.

The long-term data from the Model S provides a valuable comparative benchmark for issues seen in newer models like the Model X.

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4.0 Tesla Model X - Complaint Analysis

The analysis of the Model X is particularly important for understanding potential safety and quality issues related to its unique and complex systems, such as the "Falcon Wing" doors, in addition to components and software shared with other vehicles on the Tesla platform. Examining complaints for this model provides insight into the reliability of these specialized features under real-world usage conditions.

4.1 Air Bags

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS High A recurring theme in complaints is alleged unintended acceleration, particularly during low-speed parking maneuvers, leading to significant collisions where airbags deployed. One unique report from China alleges that every airbag in the vehicle deployed simultaneously while the car was stationary at a traffic light.

Illustrative Complaint Summaries:

[1288172] A 5-day-old vehicle reportedly accelerated unexpectedly at high speed while parking, crashing into a building and deploying airbags.
[1388297] Report of a vehicle in China where every airbag deployed while the car was stationary at a traffic light.
[1466889] While parking, the vehicle allegedly accelerated over a curb and into a light pole despite the brake pedal being depressed; airbags deployed.
[1638547] Driver reported unintended full-speed acceleration down a lane where brakes were ineffective, leading to a crash.

4.2 Air Bags: Air Bag/Restraint Control Module

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE Unique One report describes an incident where a child was occupying the driver's side rear passenger seat and the seat belt failed to release.

4.3 Back Over Prevention

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION Low Complaints are largely associated with the recall of the Media Control Unit (MCU), which causes the backup camera and other display functions to fail. Drivers report parts for the recall repair were not yet available.

Illustrative Complaint Summaries:

[1739530] The instruction screen failed to function properly or turn on when starting the vehicle.
[1762730] The display screen went blank while driving at various speeds without warning.
[1782803] While driving, the center display would inadvertently turn blank or reset on its own.

4.4 Back Over Prevention: Camera System

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: CAMERA SYSTEM Unique One report describes an incident where there was no image displayed on the infotainment screen while the vehicle was in reverse.

4.5 Back Over Prevention: Rearview System Braking

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING Low Issues reported include the main central display freezing, leading to a loss of rearview camera and warning sounds. Other complaints detail an outdated camera feed, a lack of a central horn, and inadequate warnings after the removal of ultrasonic sensors.

4.6 Back Over Prevention: Sensing System: Camera

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Low Complaints describe the rearview camera system freezing, lagging, or failing to display an image when shifting into reverse. This delay or failure creates a significant safety concern when backing up.

4.7 Back Over Prevention: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: WARNINGS Medium The primary complaint is the failure of the central touchscreen (MCU), which disables the backup camera and associated warnings. Other reports detail the camera feed freezing, the car accelerating by itself from a stop, and a lack of parking sensor functionality in newer models.

Illustrative Complaint Summaries:

[1706788] The vehicle's central touchscreen randomly reboots while driving, going black for 2-5 minutes at a time.
[1795496] The rearview parking camera will freeze and become stuck on the same frame when the vehicle is put in reverse.
[1805751] While idling in drive with the brake applied and in "Hold" mode, the car accelerated by itself forcefully into the vehicle in front.

4.8 Back Over Prevention: Display Function

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION:DISPLAY FUNCTION Unique A single complaint describes an incident where the front driver's side door would not completely close or lock securely.

4.9 Communication

Issue Category Widespread Level Synopsis of Reported Failures

COMMUNICATION Unique One report details the Media Control Unit (MCU) display screen and instrument cluster becoming inoperable while driving at 65 MPH.

4.10 Electrical System

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM High Reports cover a wide range of failures, including unintended acceleration, Falcon Wing doors failing to close, the vehicle stalling without warning, and crashes involving the Autopilot system. Several complaints also reference vehicle fires.

Illustrative Complaint Summaries:

[1346832] The Falcon Wing doors would not close or lock after multiple attempts.
[1387201] A report of a Model X that crashed and burst into flames.
[1414969] While the vehicle was on Autopilot, it crashed into a tow truck.
[1476377] While driving at 15 MPH, the vehicle stalled without warning.

4.11 Electrical System: Instrument Cluster/Panel

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Unique Complaints include the instrument cluster showing a speed of '0' while the vehicle is moving, the MCU and instrument cluster becoming inoperable, and an abnormal sound coming from the front end when turning.

4.12 Electrical System: 12V/24V/48V Battery

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:12V/24V/48V BATTERY Unique A single complaint describes an incident where the vehicle would not start.

4.13 Electrical System: ADAS: Autonomous/Self Driving

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING Low Reports include "phantom braking" while using self-driving or cruise control, parts unavailability for recalls, the Smart Summon feature causing a crash, and the self-driving mode disengaging unexpectedly.

4.14 Electrical System: ADAS: Autonomous/Self Driving: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Unique Complaints describe the vehicle experiencing "phantom braking" while in self-driving mode and an incident where the driver was unable to disengage the self-driving feature by tapping the brake pedal.

4.15 Electrical System: ADAS: Control Module

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:CONTROL MODULE Unique Reports include an audio warning glitch when doors are open and the main screens going dark, disabling access to electrical features.

4.16 Electrical System: Wiring: Fuses and Circuit Breakers

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS Unique A single complaint describes an incident where the vehicle would not start.

4.17 Electronic Stability Control (ESC)

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRONIC STABILITY CONTROL (ESC) Medium A number of complaints describe sudden unintended acceleration, particularly during parking maneuvers. Other reports detail crashes involving the Autopilot system and failures of the main computer (MCU).

Illustrative Complaint Summaries:

[1459263] While pulling into a driveway, the self-driving features accelerated the vehicle, causing an accident.
[1484567] The car suddenly took over and accelerated beyond control while being pulled into a parking space.
[1673581] While on Autopilot on a straight freeway with no other cars nearby, the vehicle crashed.

4.18 Engine

Issue Category Widespread Level Synopsis of Reported Failures

ENGINE High Reports frequently cite unintended acceleration, often during parking, leading to crashes. Other major issues include the main computer (MCU) failing, which disables critical functions like turn signals and hazard lights, and vehicles losing all power and dying on the freeway.

Illustrative Complaint Summaries:

[1569956] A 2-year-old was able to start the vehicle and shift it into gear, pinning his mother against a wall.
[1638549] The car suddenly accelerated at full speed down a lane, and the brake did nothing to slow it.
[1681958] A total main computer failure (MCU) made safety features like turn signals, hazard lights, and suspension settings inaccessible.
[1699833] The vehicle died on the freeway with no power and stopped.

4.19 Equipment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT Emerging One report alleges that the eye bolt used to load the vehicle onto a tow truck is defective.

4.20 Equipment: Electrical

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL Unique One complaint describes a Level 2 charger shorting, tripping a circuit breaker, and emitting sparks.

4.21 Equipment: Electrical: Infotainment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL:INFOTAINMENT Unique A complaint details the MCU touchscreen going completely dark, disabling the backup camera, turn signal sounds, GPS, and other vehicle controls.

4.22 Equipment: Electrical: Infotainment: Video (Touch) Screen/Monitor/Unit

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT Unique Reports describe the MCU screen intermittently going blank while driving and the infotainment screen delaminating.

4.23 Exterior Lighting

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING High The most common complaint is the failure of the main MCU, which disables access to and control of lighting systems, including turn signals, hazard lights, and headlights. Other issues include the rear view camera being too dark in low light conditions.

Illustrative Complaint Summaries:

[1674907] While highway driving, the main MCU froze due to a known memory defect, impacting control of turn signals, fog lights, and auto high beams.
[1681083] The main computer system died, and all screens stopped functioning, including the speedometer.
[1706710] The touchscreen went black while driving, causing the lights to go out.
[1718171] The rearview camera is too dark in low light conditions, particularly at night.

4.24 Forward Collision Avoidance

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE Unique One report describes a crash that occurred after the driver became distracted by an incoming phone call.

4.25 Forward Collision Avoidance: Adaptive Cruise Control

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL High Reports frequently cite "phantom braking," where the car brakes abruptly for no reason while cruise control or Autopilot is engaged. Other issues include Autopilot swerving out of its lane and the main computer screens going blank after a software update.

Illustrative Complaint Summaries:

[1714472] While using Autopilot, the car would spontaneously swerve out of the lane when lanes were merging.
[1791833] The auto-driving system seems to think there are obstacles and auto-brakes abruptly for no reason.
[1791968] While driving with cruise control or Autopilot activated, the brakes inadvertently engaged, causing the vehicle to come to an abrupt stop.

4.26 Forward Collision Avoidance: Automatic Emergency Braking

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING High Numerous complaints describe "phantom braking" incidents where the vehicle brakes suddenly and powerfully at highway speeds while on Autopilot or cruise control, creating a risk of being rear-ended.

Illustrative Complaint Summaries:

[1791866] At highway speeds using Autopilot, the car will suddenly and powerfully brake to a full stop unless the driver intervenes.
[1791984] While on Autopilot or cruise control, the car would suddenly and abruptly slam on the brakes for no reason.
[1792442] The car experienced over 30 instances of phantom braking on cruise control in a 6-mile stretch.

4.27 Forward Collision Avoidance: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: WARNINGS High Complaints frequently cite "phantom braking" events and failures of the main computer/console, which can disable warnings. There are also reports of the car braking hard for crossing traffic that is well in advance of the vehicle's position.

Illustrative Complaint Summaries:

[1716561] The touchscreen is extremely sluggish and sometimes unresponsive, leading to the loss of safety features like forward and side collision warnings.
[1810371] The vehicle has experienced "phantom braking" on three occasions.
[1812523] The vehicle attempted an emergency or "phantom stop" twice while cruising at 65 MPH in response to a car crossing the highway far ahead.

4.28 Fuel/Propulsion System

Issue Category Widespread Level Synopsis of Reported Failures

FUEL/PROPULSION SYSTEM Medium Reports include unintended acceleration, a snapped accelerator pedal, a significant and sudden drop in battery range potentially due to software limiting, and an acceleration shudder attributed to a half-shaft alignment design flaw.

Illustrative Complaint Summaries:

[1571153] Most owners are complaining of an acceleration shudder that happens due to a half-shaft alignment design flaw acknowledged by service centers.
[1590845] The accelerator pedal snapped in half during a full acceleration run from a dead stop.
[1615488] Battery range has significantly and suddenly dropped, which the owner believes may be software-limited due to battery fire concerns.

4.29 Lane Departure: Assist

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: ASSIST High A significant number of complaints describe erratic and dangerous behavior while using Full Self-Driving (FSD) or Autopilot, including sudden sharp turns into other vehicles, slamming on the brakes for no reason, and the system speeding up at red lights. Other issues include the main computer freezing and disabling ADAS features.

Illustrative Complaint Summaries:

[1800958] While in FSD beta, the vehicle suddenly took a sharp right into another vehicle, causing damage to both.
[1839424] While on Autopilot in sunny weather, the car slammed on the brakes for no reason.
[1905955] Full Self-Driving suddenly speeds up while waiting at red lights.
[1914724] While attempting to pass a semi-truck on a curve, the vehicle's "traffic aware" cruise control failed.

4.30 Lane Departure: Blind Spot Detection

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: BLIND SPOT DETECTION Medium Complaints often stem from the main computer (MCU) failing, which disables safety features like blind spot warnings. Other reports detail the screen locking up, blind spot monitoring no longer existing after a software update, and unintended acceleration events.

Illustrative Complaint Summaries:

[1738333] After a software update, blind spot monitoring no longer exists, resulting in a few near-miss accidents on the highway.
[1758168] When the MCU and driver's dash go dark, the blind spot warning and lane departure warning are disabled.
[1870509] This complaint is a follow-up on 12 occurrences over six months, with six nearly resulting in catastrophic accidents.

4.31 Lane Departure: Warning

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE: WARNING Medium Issues include the main computer (MCU) failing, which disables audio notifications for Autopilot. Other reports detail a loss of power to the steering wheel, unintended acceleration, and the A/C system not working due to rodent-chewed wires.

Illustrative Complaint Summaries:

[1719492] When the MCU fails while driving in Autopilot, all audio notifications do not work.
[1867274] A possible loss of power to the steering wheel caused the car to hit the freeway median separator.
[1914946] After an update, while reversing, the car stopped in the middle of the road, and the steering wheel lost control with "steering assist reduced" and lane departure warnings.

4.32 Latches/Locks/Linkages

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES Unique One report describes the front driver's side door not closing or locking securely, while another concerns a crash where the airbags did not deploy.

4.33 Latches/Locks/Linkages: Doors: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LATCH Low Complaints include the front passenger door opening while driving and not being able to close, the "door pop actuator" malfunctioning and trapping the driver, and doors not latching properly, creating a risk of opening on the highway. Issues with the fully automatic Falcon Wing doors are also noted.

Illustrative Complaint Summaries:

[1918976] The "door pop actuator" appears to be malfunctioning, and the door can no longer be opened from the inside or outside, creating a serious hazard.
[1945255] The front driver's side door doesn't latch closed and can come open on the highway.
[1968018] All doors are 100% automatic, meaning they cannot be manually opened from the outside if the car software is not working.

4.34 Latches/Locks/Linkages: Doors: Lock

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:DOORS:LOCK Emerging One report describes a T-bone collision where the airbags did not deploy and the doors did not unlock.

4.35 Latches/Locks/Linkages: Hood: Latch

Issue Category Widespread Level Synopsis of Reported Failures

LATCHES/LOCKS/LINKAGES:HOOD:LATCH Unique Reports describe the front hood ("frunk") opening unexpectedly while driving, with one incident occurring at 60 mph on a freeway just after leaving a service center.

4.36 Power Train

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN High Numerous complaints describe sudden unintended acceleration, particularly when pulling into parking spaces. Other significant issues include the vehicle failing to move and putting itself into park at a green light, and a persistent, unsafe vibration from the front end upon acceleration.

Illustrative Complaint Summaries:

[1321219] While coming to a stop in a parking garage at 3 mph, the car suddenly projected forward at full speed into a concrete wall.
[1472952] At a green light, the driver pushed the gas, but the car did not move and put itself into park.
[1639903] While pulling into a parking place, the car accelerated out of control even though the brake was pressed.
[1687330] Upon accelerating, the front end bounces and vibrates unsafely; the owner claims Tesla is aware of a faulty design.

4.37 Power Train: Automatic Transmission

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN:AUTOMATIC TRANSMISSION Unique One report describes an incident where the vehicle accelerated backward and hit a wall, with the driver unsure if they had placed the vehicle into reverse.

4.38 Power Train: Driveline: Differential Unit

Issue Category Widespread Level Synopsis of Reported Failures

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT Unique A single complaint details an abnormal ticking sound and vibration while driving at various speeds.

4.39 Seat Belts

Issue Category Widespread Level Synopsis of Reported Failures

SEAT BELTS High Reports include "Safety Restraint System Fault" alerts appearing on the display, seat belts failing to retract and becoming twisted, and a seat belt anchor breaking or coming off. A significant safety concern is raised about a child becoming trapped by a locked third-row seat belt.

Illustrative Complaint Summaries:

[1625448] A 4-year-old child climbed into the third row, used the seat belt, and became trapped when the belt locked and would not release.
[1750563] The seat belt has stopped retracting fully and has become twisted; even after being untwisted by service personnel, it immediately becomes twisted again.
[1843911] Since the purchase of the vehicle, the "Safety Restraint System Fault" alert intermittently appears while driving.
[1864483] Report of a broken or detached seat belt anchor.

4.40 Seats

Issue Category Widespread Level Synopsis of Reported Failures

SEATS High Common complaints include the driver's seat rocking or sliding on its tracks during acceleration and braking. Other issues involve the second-row seat latching mechanism failing, allowing the seat to slide freely, and the driver's seat moving unprovoked while driving at highway speeds.

Illustrative Complaint Summaries:

[1514882] The driver's seat started rocking (moving as if loose), which a technician dismissed as "normal wear and tear."
[1805673] While traveling on the freeway at 70 mph, the driver's seat moved towards the steering wheel unprovoked.
[1821905] The latching mechanism on the larger portion of the split second-row seat failed, leaving the seat free to slide backward and forward.

4.41 Service Brakes

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES High A significant number of complaints describe alleged unintended acceleration where the brake pedal was ineffective. Other reports detail the parking brake calipers having a defect and the car failing to put itself into park, leading to a crash.

Illustrative Complaint Summaries:

[1325289] While parking, the vehicle accelerated while the brake pedal was depressed and crashed into a fence.
[1466891] While pulling into a parking space with the brake pedal depressed, the vehicle inadvertently accelerated over a curb and into a cement light pole.
[1482834] While slowly pulling into a parking spot, the car accelerated on its own, jumped the curb, and slammed into a fence; the brake pedal did not respond.

4.42 Service Brakes, Hydraulic

Issue Category Widespread Level Synopsis of Reported Failures

SERVICE BRAKES, HYDRAULIC Emerging Reports describe incidents of unintended acceleration, one while parking in a lot and another while pulling into a driveway, where the brakes failed to stop the vehicle.

4.43 Steering

Issue Category Widespread Level Synopsis of Reported Failures

STEERING High Many complaints describe dangerous behavior while using Autopilot, including the car suddenly swerving or failing to navigate turns. Other reports detail suspension links tearing away and concerns about irresponsible use of the Autopilot feature.

Illustrative Complaint Summaries:

[1297180] An owner reports that their car veered to the right off the road, and the front right wheel came off.
[1302010] Driver reports an Autopilot safety hazard creating a crash.
[1314056] A salvage yard vehicle shows the front left suspension top link is torn away.

4.44 Steering: Electric Power Assist System

Issue Category Widespread Level Synopsis of Reported Failures

STEERING:ELECTRIC POWER ASSIST SYSTEM Unique One complaint describes a loss of power steering functionality while driving, with the power steering assist warning light illuminated.

4.45 Steering: Hydraulic Power Assist: Power Steering Fluid

Issue Category Widespread Level Synopsis of Reported Failures

STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID Unique A single report details an incident where the steering wheel became difficult to maneuver while exiting a driveway.

4.46 Structure

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE Low Complaints include the roof trim detaching from the vehicle while driving, the rear passenger wheel bending outward from the subframe, and a defective eye bolt for towing. A strong foul odor inside the vehicle is also reported.

4.47 Structure: Body

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY High A primary area of complaint is the "Falcon Wing" rear doors, with reports of them failing to close, coming out of alignment, and having safety features deactivated via software updates. Unintended acceleration during parking is another frequently cited issue.

Illustrative Complaint Summaries:

[1268713] Falcon doors are not closing, and there are numerous other issues including peeling insulation, bubbling paint, and panel misalignments.
[1287112] The right rear Falcon Wing door came out of alignment and began to impact the body of the car, with no pinch detection to stop it.
[1314753] Tesla deactivated safety features on the Falcon Wing rear doors, which were active when the vehicle was sold, due to chronic problems with the doors closing reliably.

4.48 Structure: Body: Door

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:DOOR Emerging Reports include automatic doors opening at various times and a driver's side front door opening and automatically closing on the owner's finger.

4.49 Structure: Body: Door: Hinge and Attachments

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS Emerging One complaint states that in unknown circumstances, the automated doors and trunk will suddenly reverse direction while opening and rapidly close instead of pausing.

4.50 Structure: Body: Hatchback/Liftgate

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:HATCHBACK/LIFTGATE Emerging A report describes the auto-close feature of the hatchback as dangerous, noting the owner has been hit by it unexpectedly closing several times.

4.51 Structure: Body: Hatchback/Liftgate: Support Device/Strut

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT Emerging A report describes the auto-close feature of the hatchback as dangerous, noting the owner has been hit by it unexpectedly closing several times.

4.52 Structure: Frame and Members: Underbody Shields

Issue Category Widespread Level Synopsis of Reported Failures

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS Unique One complaint details the front wheel fenders blowing off while driving down the highway, attributed to installation with plastic clips and glue.

4.53 Suspension

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION High Numerous complaints, many referencing salvage auction vehicles, describe catastrophic suspension failures where components fall apart or break, often on nearly new vehicles. The front suspension top link tearing away is a recurring theme.

Illustrative Complaint Summaries:

[1282404] A salvage yard vehicle that is almost brand new has had its front suspension fall apart.
[1317891] A forum post provides further proof of design or materials problems with Tesla suspensions.
[1320444] A report of another broken suspension with photographs shows an identical failure to a previous Model X complaint.

4.54 Suspension: Front: Control Arm

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION:FRONT:CONTROL ARM Unique One report describes a loud rubbing noise from the driver's side front tire as if it were making contact with the inside wheel well while reversing at low speed.

4.55 Suspension: Front: Control Arm: Upper Arm

Issue Category Widespread Level Synopsis of Reported Failures

SUSPENSION:FRONT:CONTROL ARM:UPPER ARM Unique A single complaint details a squeaking sound coming from the front of the vehicle while driving at 5 mph.

4.56 Tires

Issue Category Widespread Level Synopsis of Reported Failures

TIRES Low Reports include tires developing sidewall bulges with low mileage, full tread loss on a front tire leading to an accident, and multiple tires being popped on railroad tracks.

Illustrative Complaint Summaries:

[1505472] A 4-month-old vehicle with 4,201 miles developed a bulge in the sidewall of a rear tire.
[1750947] An accident was caused by a full tread loss of the passenger front tire.
[1830112] A tire lost pressure, resulting in the tread and sidewall separating, a failure similar to one reported in a Continental tire recall.

4.57 Tires: Sidewall

Issue Category Widespread Level Synopsis of Reported Failures

TIRES:SIDEWALL Unique A complaint describes bulging in the sidewall of a rear tire on a new vehicle, which the owner believes was defective.

4.58 Tires: Tread/Belt

Issue Category Widespread Level Synopsis of Reported Failures

TIRES:TREAD/BELT Unique A report details an incident where both rear tires had broken belts at about the same time.

4.59 Unknown or Other

Issue Category Widespread Level Synopsis of Reported Failures

UNKNOWN OR OTHER High This category includes a variety of issues, such as problems with the Falcon Wing doors, Autopilot running over objects in the road, and severe "ghosting" or double vision from the windshield at night.

Illustrative Complaint Summaries:

[1318905] While parking, the car accelerated unexpectedly.
[1347902] While on Autopilot, the car ran over a recliner at 60 mph that was in the middle of the highway.
[1352589] The vehicle has severe windshield secondary image separation (ghosting), with lights of oncoming cars having triple images.

4.60 Vehicle Speed Control

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL High A large number of complaints describe sudden unintended acceleration, often while entering a parking stall. Drivers report the vehicle lurching forward at high speed despite their attempts to brake. The use of Autopilot is also cited in some hazardous situations.

Illustrative Complaint Summaries:

[1288174] A 5-day-old vehicle, while entering a parking stall, suddenly and unexpectedly accelerated at high speed on its own and crashed into a building.
[1318904] While finishing a turn into a garage, the driver lightly pressed the accelerator, and the car lurched forward at a high rate of speed.
[1321907] A complaint of unintended acceleration which the filer describes as "highly credible."

4.61 Vehicle Speed Control: Accelerator Pedal

Issue Category Widespread Level Synopsis of Reported Failures

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL Unique A single report describes an incident where the vehicle accelerated while the driver was attempting to back away from a traffic signal.

4.62 Visibility

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY Low Complaints include the MCU screen failing to turn on, which disables the backup camera, and parts for the related recall being unavailable. One report also notes that the middle headrest obstructs the view from the rearview mirror.

4.63 Visibility/Wiper

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY/WIPER High A very common complaint is severe "ghosting" or double/triple vision from the large windshield, particularly at night, which causes driver confusion. Other issues are related to the failure of the main MCU, which disables defroster controls and other functions.

Illustrative Complaint Summaries:

[1287111] The windshield suffers from a "double vision" problem that is noticeably pronounced at night with oncoming headlights.
[1328650] The windshield has severe ghosting; images of car headlights are tripled and sometimes quadrupled.
[1352589] The vehicle has severe windshield secondary image separation (ghosting), with lights of oncoming cars having triple images that radiate several meters above the origin of light.

4.64 Visibility: Rearview Mirrors/Devices: Exterior

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR Unique One complaint describes the passenger's side rearview mirror exploding while the vehicle was being driven at 25 MPH.

4.65 Visibility: Sun/Moon Roof Assembly

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:SUN/MOON ROOF ASSEMBLY Unique A single report details hearing an impact on the roof of the vehicle while driving at 65 mph.

4.66 Visibility: Windshield

Issue Category Widespread Level Synopsis of Reported Failures

VISIBILITY:WINDSHIELD Unique One complaint describes severe windshield secondary image separation ("ghosting"), causing triple images of lights that radiate meters above their origin.

4.67 Wheels

Issue Category Widespread Level Synopsis of Reported Failures

WHEELS High Reports frequently describe catastrophic suspension failures where a wheel falls off or becomes disconnected, often at low speeds or after minor impacts. Unintended acceleration during parking is also a recurring theme in this category.

Illustrative Complaint Summaries:

[1349236] While driving on the second floor of a parking garage, the rear driver-side wheel "fell-off." It appears a control arm disengaged from the chassis.
[1351899] While driving into a garage, the rear driver-side wheel detached from the vehicle.
[1558982] The front right passenger wheel dislodged from the suspension arm while reversing from a parking spot.
[1616988] A 5-week-old vehicle had its left rear axle become disconnected spontaneously after accelerating from a red light.

The issues identified in the Model X provide important context for evaluating shared technologies in the final vehicle of this report, the Model Y.

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5.0 Tesla Model Y - Complaint Analysis

The Model Y, as a high-volume crossover sharing a platform with the Model 3, provides crucial data for assessing the scalability and reliability of Tesla's core technology in a different form factor. Analysis of its complaint data helps identify issues that may be common to the shared platform while also highlighting unique challenges presented by the crossover design, such as differences in suspension geometry and body structure.

5.1 Air Bags

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS High Reports include "passenger safety restraint system had failed" warnings appearing shortly after purchase, airbag non-deployment in significant collisions (including one where a wheel detached on the highway), and issues with the Occupant Classification System failing to detect a passenger, thus disabling the passenger airbag. Unintended acceleration is also noted.

Illustrative Complaint Summaries:

[1706756] Report of a vehicle accelerating forward without warning in a driveway and crashing into a garage.
[1738985] Vehicle displayed a "passenger safety restraint system had failed" error shortly after purchase.
[1753926] A wheel detached from the vehicle on the highway, causing a loss of control and a multi-impact collision; airbags did not deploy.
[1806276] The passenger airbag system frequently indicates "airbag off" when a 108lb passenger is seated, suggesting an issue with the occupant detection sensor.

5.2 Air Bags: Frontal: Driver Side: Inflator Module

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE Unique One report notes that the safety restraint system failed a few days after delivery and the driver's side airbag was changed.

5.3 Air Bags: Sensor: Occupant Classification

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Unique Complaints describe the passenger airbag status showing "OFF" for an adult passenger and a recurring "front passenger safety alert system fault" warning.

5.4 Air Bags: Sensor: Occupant Classification: Front Passenger

Issue Category Widespread Level Synopsis of Reported Failures

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER Unique Multiple reports indicate the front passenger seat sensor fails to detect an adult occupant, causing the passenger airbag to be turned off. This issue is reported for passengers weighing 130 lbs and 108 lbs.

5.5 Back Over Prevention

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION Low Complaints include the display screen intermittently failing, the backup prevention system failing to activate leading to a collision with a parked vehicle, and the rearview camera failing to turn on while reversing.

5.6 Back Over Prevention: Camera System

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: CAMERA SYSTEM Unique One report describes the backup camera intermittently failing to activate when the vehicle is put in reverse.

5.7 Back Over Prevention: Rearview System Braking

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING High A primary issue cited is the lack of ultrasonic sensors (USS) on newer models, resulting in no warning sounds when backing up close to objects. Other reports detail the screen glitching and freezing, disabling camera views, and frequent "phantom braking" while in cruise control.

Illustrative Complaint Summaries:

[1870813] While backing out, the driver almost hit a pedestrian, noting that the user manual referred to warning sounds that were not present.
[1887679] The screen has glitched and frozen multiple times, making it impossible to use the backup camera or turning lane cameras.
[1939119] The owner notes that since Tesla removed ultrasonic sensors, the "Tesla Vision" based system is unreliable for parking.
[1959118] The vehicle has frequent occurrences of phantom braking while in cruise control, which Tesla service deemed to be working as intended.

5.8 Back Over Prevention: Sensing System: Camera

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA High Numerous complaints describe the failure of all vehicle cameras, including the rearview camera, often after a software update or due to a failure of the Autopilot computer. This renders the backup camera, lane keep, and blind spot features inoperable, creating a significant safety hazard.

Illustrative Complaint Summaries:

[2044095] The central computer failed, causing turn signals and backup cameras to stop working.
[2045455] All cameras stopped working after a software update, and the owner was told a new AP4 computer was needed on a 2-month-old vehicle.
[2046296] The Automatic Pilot Computer (AP4) failed, which controls safety features such as the backup camera, forward collision warning, and blind spot warning.
[2046360] Cameras, lane keep, and blind spot monitoring do not work, making the car unsafe to drive.

5.9 Back Over Prevention: Sensing System: Other

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: SENSING SYSTEM: OTHER Unique One complaint describes an incident where the audible alarm and collision avoidance system did not activate while reversing toward a pole.

5.10 Back Over Prevention: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION: WARNINGS High A recurring theme is unintended acceleration, particularly during low-speed parking maneuvers, resulting in collisions. Other issues include the auto-park feature causing a crash, "phantom braking" in autopilot, and the backup warning system failing to work.

Illustrative Complaint Summaries:

[1753889] While turning into a parking lot, the car surged and sped up.
[1758243] The auto-park feature was initiated, and the vehicle proceeded to perform the maneuver, resulting in a crash.
[1790783] As the car was almost parked, it suddenly accelerated, hitting a light pole.
[1801366] While pulling into a parking space, the driver pressed the brake to stop, but the car suddenly accelerated at high speed, hitting a tree and a brick pillar.

5.11 Back Over Prevention: Display Function

Issue Category Widespread Level Synopsis of Reported Failures

BACK OVER PREVENTION:DISPLAY FUNCTION Unique One report describes the screen failing to display a rearview image when reversing, compromising the back-over prevention system.

5.12 Child Seat

Issue Category Widespread Level Synopsis of Reported Failures

CHILD SEAT Unique One complaint describes discovering that the metal bar at the rear top of a Britax car seat had rusted.

5.13 Chest Clip, Buckle, Harness

Issue Category Widespread Level Synopsis of Reported Failures

Chest Clip, Buckle, Harness Unique Reports describe failures of a car seat harness system, including the harness not fully tightening, fraying from normal use, and the release button failing completely, allowing the harness to loosen while driving.

5.14 Electrical System

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM High A wide range of critical failures are reported, including the car shutting down and losing power with little warning while driving. Other common issues include the main touchscreen flickering or freezing, the interior heat not working in new vehicles, and multiple simultaneous system warnings (e.g., "Automatic Vehicle Hold Disabled").

Illustrative Complaint Summaries:

[1691820] The car shut down and experienced a power failure with little warning.
[1726813] After picking up a new Model Y, the interior heat quit working.
[1733501] A brand new vehicle has had problems with the touchscreen flickering off and on sporadically while driving since day one.
[1737739] While traveling on the highway, the infotainment/dashboard screen froze, climate control went to full blast cold, and the speedometer stopped updating.

5.15 Electrical System: Instrument Cluster/Panel

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Unique One complaint notes that when the infotainment system needs a restart, the turn signals do not function during the reboot process.

5.16 Electrical System: 12V/24V/48V Battery

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:12V/24V/48V BATTERY Emerging Reports include an abnormal banging sound during hard acceleration, being unable to enter the vehicle, and an incident where control was lost while Autopilot was engaged.

5.17 Electrical System: ADAS

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS Low Complaints include "phantom braking" while using ADAS and Adaptive Cruise Control, the car driving itself into oncoming traffic, and the Full Self-Driving (FSD) feature failing to function as designed for an extended period.

5.18 Electrical System: ADAS: Autonomous/Self Driving

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING High The most prevalent complaint is "phantom braking," where the vehicle brakes suddenly and without cause while Autopilot or cruise control is engaged. This occurs at various speeds and in various conditions, creating a significant risk of being rear-ended.

Illustrative Complaint Summaries:

[1796277] Phantom braking: when the car is on Autopilot, it suddenly brakes.
[1797736] While driving at highway speeds with either cruise control or the self-driving feature activated, the vehicle would independently brake without warning.
[1800123] While driving at 65 MPH with self-driving features activated, the vehicle experienced phantom braking.
[1818139] While driving at 75 MPH with cruise control activated, the vehicle experienced phantom braking and stopped completely.

5.19 Electrical System: ADAS: Autonomous/Self Driving: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Low Reports detail "phantom braking," the FSD system disengaging independently, and Autopilot or Summon features causing crashes.

Illustrative Complaint Summaries:

[1801352] While driving at 70 MPH with the Self-Driving feature activated, the vehicle experienced phantom braking.
[1981474] After a software download, upon engaging Autopilot, the vehicle crashed into a curb.
[2064633] While driving with FSD activated, the system disengaged independently, requiring the driver to take control.

5.20 Electrical System: ADAS: Driver Monitoring: Camera/Sensor

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR Unique One complaint was filed after a software update from Tesla.

5.21 Electrical System: ADAS: Parking Assist: Software

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE Unique A complaint describes an incident where the parking sensor was inoperable while reversing, leading to a crash into a parked vehicle.

5.22 Electrical System: Alternator/Generator/Regulator

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR Unique A report raises concerns that strong regenerative braking on ice and snow-covered roads causes the vehicle to lose traction and control when the accelerator is released.

5.23 Electrical System: Horn

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:HORN Unique A single complaint describes the horn being inoperable unless extreme pressure is applied.

5.24 Electrical System: Instrument Panel: Speedometer/Odometer

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER Unique One report details an incident where the infotainment/speedometer screen froze and went black, causing a loss of the speedometer and turn signal control.

5.25 Electrical System: Wiring: Interior/Under Dash

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH Unique A complaint describes the vehicle control display freezing while driving at 35 MPH.

5.26 Electronic Stability Control (ESC)

Issue Category Widespread Level Synopsis of Reported Failures

ELECTRONIC STABILITY CONTROL (ESC) Unique One complaint describes a rental vehicle swerving left and right while being driven at highway speeds.

5.27 Engine

Issue Category Widespread Level Synopsis of Reported Failures

ENGINE High A significant number of complaints report the vehicle suddenly losing power and shutting down while driving on the highway, often displaying a "PULL OVER SAFELY" message. This creates a severe safety risk. Other issues include rear motor failures and new vehicles failing to charge due to component failure.

Illustrative Complaint Summaries:

[1796396] While traveling at 65 mph on the highway, the car started beeping and displayed a "PULL OVER SAFELY, Vehicle shutting down" message.
[1808764] The power went out while on the highway, and the car did not have an emergency brake.
[1814102] A vehicle with a dual motor experienced a loud thud from the rear, followed by a spontaneous shutdown due to an alleged rear motor failure.
[1819963] The vehicle died while driving on the freeway with a 10-year-old child inside, giving only a brief "PULL OVER SAFELY" warning.

5.28 Equipment

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT Unique One report concerns an incident prior to the vehicle being driven, while it was charging.

5.29 Equipment Adaptive/Mobility: Vehicle Controls: Braking

Issue Category Widespread Level Synopsis of Reported Failures

EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:BRAKING Emerging A single complaint describes an incident where the vehicle hydroplaned shortly after the driver merged into another lane.

5.30 Exterior Lighting

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING High Common complaints include condensation building up inside tail lights, obscuring them from view. Other issues involve the turn signal creating excessive glare on the side camera at night, making the blind spot view unusable, and a software change removing the automatic activation of headlights with wipers.

Illustrative Complaint Summaries:

[1736351] The brake light builds up condensation, obscuring the light from being seen.
[1785653] The turn signal causes excessive glare on the side repeater cameras during nighttime use, making the driver unable to properly view the blind spot camera feed.
[1821849] The turn signal does not always activate, even when the stalk is moved.
[1829132] A recent software change removed the automatic activation of headlights with wipers, which is required by law in most states.

5.31 Exterior Lighting: Back Up Lights: Switch

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING:BACK UP LIGHTS:SWITCH Unique A complaint describes the backup camera becoming essentially inoperable after a software update, with the feed lagging significantly from real-time.

5.32 Exterior Lighting: Headlights

Issue Category Widespread Level Synopsis of Reported Failures

EXTERIOR LIGHTING:HEADLIGHTS Unique Reports describe the headlights inadvertently turning off for a few seconds while driving at night.

5.33 Forward Collision Avoidance

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE Low The primary complaint is "phantom braking," where the Forward Collision Avoidance system erroneously activates, causing the vehicle to decelerate abruptly while on cruise control or Autopilot.

5.34 Forward Collision Avoidance: Adaptive Cruise Control

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL High Numerous complaints describe "phantom braking" incidents, where the vehicle brakes suddenly for no reason while adaptive cruise control or Autopilot is engaged. Other reports detail Autopilot making sudden, unsafe turns, and the system failing to detect stationary objects on the highway.

Illustrative Complaint Summaries:

[1726914] The vehicle made a sudden right turn while on Autopilot, causing cosmetic damage.
[1744466] Adaptive cruise control did not detect a stationary object on the highway while on Autopilot, and the car crashed into it.
[1754323] Phantom braking is described as a known problem, with the adaptive cruise control malfunctioning twice in one week.

5.35 Forward Collision Avoidance: Adaptive Cruise Control: Software

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE Unique Reports detail incidents of "phantom braking" and an emergency stop while "auto pilot" and "cruise control" functions were engaged.

5.36 Forward Collision Avoidance: Automatic Emergency Braking

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING High A significant volume of complaints describe "phantom braking," where the car randomly slams on the brakes while in Autopilot or cruise control. Other reports include unintended acceleration from a stop and Autopilot failing to detect stationary objects, leading to collisions.

Illustrative Complaint Summaries:

[1709264] While driving on the freeway at 65 mph in Autopilot, the car decided to randomly slam on the brakes in the middle of the freeway.
[1711777] A vehicle lunged forward while sitting at a red light, and the brake would not stop the car.
[1768398] The car brakes for no apparent reason when cruise control or Autopilot is active.

5.37 Forward Collision Avoidance: Automatic Emergency Steering

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY STEERING Unique Complaints include the vehicle stopping independently without the brake pedal being depressed and an instance of "phantom braking" where the vehicle decelerated from 74 MPH to 20 MPH.

5.38 Forward Collision Avoidance: Warnings

Issue Category Widespread Level Synopsis of Reported Failures

FORWARD COLLISION AVOIDANCE: WARNINGS High A recurring issue is "phantom braking" on two-lane roads when there is oncoming traffic, creating a rear-end collision risk. Other complaints detail unintended acceleration and accidents caused by the Autopilot system forcefully turning the wheel.

Illustrative Complaint Summaries:

[1778286] Two accidents were caused by the wheel forcefully turning and not letting the driver take over while on Autopilot.
[1778577] Very often when Autopilot is activated on two-lane roads, the system will alarm and brake hard for oncoming traffic, creating a safety hazard.
[1781297] While driving with Traffic-Aware Cruise Control, the car will brake hard on two-lane roads when it detects oncoming traffic.

5.40 Lane Departure

Issue Category Widespread Level Synopsis of Reported Failures

LANE DEPARTURE Unique One report describes the vehicle decelerating while on Adaptive Cruise Control at night in the rain.

Conclusion

This document provides a structured and categorized overview of customer-reported incidents across the Tesla Cybertruck, Model 3, Model S, Model X, and Model Y. By synthesizing thousands of individual complaints into coherent issue categories, this report highlights potential trends in system performance, component reliability, and software behavior. It is intended to serve as a foundational resource for further, in-depth safety and quality assurance investigations by engineering, software, and manufacturing teams to identify root causes and implement corrective actions.